Regional Operations Director - APAC

Indie Campers Philippines Inc; Philippines; On-site; PHP 4,000,000 - 8,000,000; Full time

Job summary

Indie Campers Philippines Inc. is seeking an experienced Operations Director to lead regional operations across the hub, driving performance, fleet readiness, and seamless cross-functional collaboration.

You will translate global strategy into on-ground execution, oversee assets, operations, support, admin, logistics, and stocks, and shape processes that scale across countries.

Qualifications

• 8-12+ years in multi-site operational leadership within mobility, rental, fleet, logistics or similar industries.
• Bachelor's degree in Business, Finance, Operations Management, or related field.
• Proven experience leading regional or country-level operations.
• Strong technical and operational understanding of fleet, servicing, support workflows, and customer operations.
• Highly analytical, data-driven, and comfortable with KPIs and complex dashboards.
• Exceptional leadership, coaching, and cross-functional collaboration skills.
• Experience scaling operations across countries or regions is a strong plus.
• Fluent in English; additional languages preferred.
• Willingness to travel frequently across the region.
• Driving License (Category B) required

Responsibilities

• Lead the regional performance of all operational functions of the regional/continental hub, ensuring alignment with global operational strategy.
• Plan the requirements of operational needs and build and execute regional roadmaps that improve fleet quality, service levels, customer satisfaction, and operational efficiency.
• Define operational priorities and ensure resource allocation aligns with seasonal demand, fleet volumes, and expansion plans.
• Oversee regional servicing processes of fleet readiness, safety, quality, and reduced downtime.
• Ensure all countries follow standard servicing routines, workflows, and technical protocols.
• Monitor unavailability performance, root causes, and improve repair turnaround through coaching, escalation, and resource planning.
• Support the scaling of new technical capabilities (mechanics, RV technicians, bodywork, paint, fibreglass).
• Oversee workforce planning to ensure depots are correctly staffed throughout the year.
• Promote onboarding programs, training flows, and knowledge systems are unified, up to date, and effective across the region.
• Guarantee the accuracy, consistency, and compliance of operational documentation and SOPs.

Skills

Regional ops leadership

Fleet management

Process optimization

Data-driven decisions

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business/Finance/Operations

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

About the role

The Operations Director is responsible for the strategic leadership, management and performance of regional operational functions across a region: Assets, Operations, Support, Admin, Logistics, and Stocks. The Operations Director acts as the regional integrator, translating global strategy into consistent execution on the ground while building strong cross-functional bridges across the company and organization on the methods that are executed by the team. This role requires deep operational expertise, strong leadership, and the ability to manage complex, multi-country operations at scale.

Key responsibilities

• Lead the regional performance of all operational functions of the regional/continental hub, ensuring alignment with global operational strategy

• Plan the requirements of operational needs and build and execute regional roadmaps that improve fleet quality, service levels, customer satisfaction, and operational efficiency

• Define operational priorities and ensure resource allocation aligns with seasonal demand, fleet volumes, and expansion plans

• Oversee regional servicing processes of fleet readiness, safety, quality, and reduced downtime

• Ensure all countries follow standard servicing routines, workflows, and technical protocols

• Monitor unavailability performance, root causes, and improve repair turnaround through coaching, escalation, and resource planning

• Support the scaling of new technical capabilities (mechanics, RV technicians, bodywork, paint, fibreglass)

• Oversee workforce planning to ensure depots are correctly staffed throughout the year

• Promote onboarding programs, training flows, and knowledge systems are unified, up to date, and effective across the region

• Guarantee the accuracy, consistency, and compliance of operational documentation and SOPs

About you

• 8-12+ years in multi-site operational leadership within mobility, rental, fleet, logistics, hospitality, or similar industries

• Bachelor's degree in Business, Finance, Operations Management, or a related field

• Proven experience leading regional or country-level operations

• Strong technical and operational understanding of fleet, servicing, support workflows, and customer operations

• Highly analytical, data-driven, and comfortable with KPIs and complex dashboards

• Exceptional leadership, coaching, and cross-functional collaboration skills

• Experience scaling operations across countries or regions is a strong plus

• Fluent in English; additional languages preferred

• Willingness to travel frequently across the region

• Driving License (Category B) required