Reference File Maintainer Assoc

IQVIA; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

IQVIA in Taguig is seeking candidates to maintain healthcare reference data and verify information through calls and online research. The role requires collecting accurate details such as office addresses and specialties, with opportunities to contribute to data quality improvements.

Ideal candidates have 2 years of voice/healthcare experience and are comfortable with night shifts. Onsite training in McKinley, Taguig is provided to support onboarding.

Qualifications

• 2 years of experience handling voice and healthcare accounts.
• Willingness to work night shift and adapt to schedule requirements.
• Amenable to onsite training in McKinley, Taguig.

Responsibilities

• Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
• Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
• Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
• Performs ad hoc data analysis and participates on various process improvement as needed.
• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Skills

Verbal communication

Written communication

Critical thinking

Problem solving

Education

College/university undergrad with BPO experience

Tools

Excel

Word

Windows basics

Job description

Job Responsibilities:

• Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
• Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
• Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
• Performs ad hoc data analysis and participates on various process improvement as needed.
• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

• 2-year experience in handling voice and healthcare account
• College undergraduates with BPO experience are also welcome to apply.
• Basic knowledge in Windows applications (Excel, Word).
• Strong verbal and / or written communication skills in either the language of the country supplied or English.
• Critical thinking and problem-solving skills.Demonstrate strong understanding of complex concepts and processes.
• Candidate must be willing to work in night shift
• Amenable to onsite training in Mckinley, Taguig

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.