Reference Data Services Sr Analyst - C12 - EMEA Shift - 6 month Fixed Term Contract

Citi; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Job summary

Citi seeks an experienced Operations Manager in the Philippines to lead the Operations Support department, directing multiple teams and driving performance. You will evaluate staff, recommend staffing changes, and implement new procedures with broad impact to ensure timely and accurate data, pricing, and account setup across systems.

The role requires strong leadership, independent judgment, and the ability to navigate complex issues while upholding Citi's policies and risk controls.

Qualifications

• 5–8 years of operations management experience.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Provide leadership over Operations Support across multiple teams.
• Evaluate subordinates' performance and staffing decisions.
• Recommends new work procedures with broader scope of impact.
• Handle complex issues with significant potential impact.
• Manage risk and ensure compliance with laws, rules and Citi policies.
• Open and maintain customer sub-accounts or pricing setups across systems.
• Operate with limited supervision and exercise independent judgment.
• Act as SME to senior stakeholders and colleagues.

Education

Bachelor’s/University degree or equivalent experience

Job description

Responsibilities:

• Exercises full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams.
• Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc. Determines hiring to ensure adequate staffing.
• Recommends new work procedures with broader scope of impact.
• Deals with variable (occasionally complex) issues with substantial potential impact.
• Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Responsible for opening and maintaining customer sub-accounts or product pricing setups, and actively ensuring that customer/product data details and settlement instructions across a variety of systems remain up to date.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 5-8 years of prior operations management experience.

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Reference Data Services

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

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