Recruitment Operations Specialist

Prudential plc; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Prudential plc is seeking a Recruitment Operations Specialist to support the agency recruitment and distribution expansion pillars through administrative and operational duties in Manila. You will manage recruitment processes, coordinate schedules, maintain records, and generate timely reports.

You will also assist in training coordination, sales management support, and program administration while ensuring compliance with company standards and policies.

Qualifications

• College graduate with degree in business management, marketing, communications or related field.
• Knowledge of insurance industry processes, plans and RI.
• Industry certifications such as FLMI, CTEP, or CWP.
• Proven sales management experience.
• Strong leadership, communication and negotiation skills.
• Minimum 5 years in sales management or training, preferably in life insurance.

Responsibilities

• Recruitment Support- Coordinate and administer screening of documents, interview scheduling, candidate progress tracking, and feedback on results.
• Training Coordination- Assist facilitators in organizing program events, attendance tracking, and materials preparation.
• Sales Management Support- Monitor performance, collect data, and prepare reports; support managers in sales initiatives.
• Reporting and Documentation- Maintain records and prepare timely program evaluation reports.
• Program Administration- Manage day-to-day operations, communications, and align program effectiveness with managers and trainers.
• Compliance- Ensure adherence to company policies and compliance standards, report issues to Compliance Officer.
• Perform other functions as assigned

Skills

Sales Management

Leadership and management

Communication

Negotiating and Influencing

Data management

Industry certifications

Education

Bachelor degree in business management, marketing, communications or related field

Tools

FLMI/CTEP/CWP certifications

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary

TheRecruitmentOperations Specialistis responsibleforsupporting the smoothand efficient running of thepillars ofAgency Recruitment and Distribution Expansion, i.e., Recruitment,PRUVentureElite and Ascend,PRUManager, and Distribution Expansionthrough administrative and operational support. This includes managing recruitment processes, coordinating schedules,maintainingaccuraterecordsandgeneratingtimelyreports. TheRecruitmentOperations Specialist ensures all program activities are executedsmoothly.

Job Accountabilities

• Recruitment Support- Coordinate and administer activities including screening of applicant documents, scheduling of interviews, tracking candidate progress, maintaining complete recruitment records, and provide timely feedback on interview results
• Training Coordination- Assist facilitators in organizing program related events including scheduling, attendance tracking, and preparation of materials.
• Sales Management Support- Assist in monitoring performance through collecting data and preparing reports. Support program managers in implementing sales initiatives and tracking progress of participants regularly
• Reporting and DocumentationMaintain accurate records of program activities, participant progress and operational metrics. Prepare and submit accurate and timely reports for program evaluation and decision-making
• Program Administration- Ensures day-to-day operations of the program by managing communications, and addressing operational issues as they arise and work closely with program managers and trainers to align program effectiveness
• Compliance- Ensure that all company policies, procedures, programs and instruction are carried out, Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported
• Perform other functions as may be assigned

Job Qualifications

• College graduate major in business management, marketing, communications, teaching or other related fields
• Domain knowledge of the industry: processes, basic plans, compensation, and R&I
• With industry certification (e,g., FLMI, CTEP, CWP, etc)
• Sales Management
• Leadership and management
• Communication
• Negotiating and Influencing
• Data management
• At least 5 years of sales management and/or training experience preferably gained from a life insurance company

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.