Records Management Associate

IQVIA; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

IQVIA in the Philippines seeks a Trial Master File records management assistant to support study teams with quality checks, filing accuracy, and compliance across multiple projects. You will ensure SOP and regulatory adherence while contributing to deadlines and quality metrics.

Requires a diploma or degree with 0.5–2 years in office settings; strong organization, English communication, attention to detail, and proficiency in word processing, spreadsheets, and databases.

Qualifications

• Bachelor's Degree or High School Diploma or equivalent.
• 0.5–2 years’ experience in an office environment.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients, vendor, internal and external clients.
• Strong organization and planning skills.
• Attention to detail and accuracy in work.
• Excellent oral and written communication skills including good command of English language.
• Knowledge of word processing, spreadsheets, and database applications and accurate data entry skills.

Responsibilities

• Monitor filing accuracy and compliance to IQVIA or customer file plans and SOPs.
• Establish and maintain effective internal and external client communications.
• Design and administer records management systems and processes.
• Ensure project deadlines, commitments, and goals are met by monitoring daily outputs.
• Assist management with strategic goals, plans, and resource projections for records management projects.
• Assist in updating and maintaining data in systems within project timelines.
• May assist in training and onboarding of new team members.

Skills

Organization skills

Attention to detail

English communication

Data entry

Office software

Multitasking

Education

Bachelor's degree

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Database applications

Job description

Job Overview

Provide Trial Master File (TMF) - Quality checks related assistance to study teams. Apply Clinical Research Records Management expertise to provide project related assistance across multiple project(s), sites, and project teams. Ensure all work is conducted in accordance with Standard Operating Procedures (SOPs), policies, practices, good clinical practices, applicable regulatory requirements, and meets quality and timeline metrics.

Essential Functions

Monitor filing accuracy and compliance to IQVIA or customer file plans and Standard Operating Procedures (SOPs); Establish and maintain effective internal and external client communications Design and administer records management systems and processes Ensure project deadlines, commitments, and goals are met by monitoring projects daily outputs Assist management with the implementation of strategic goals, plans, cost proposals, and resource projections for records management projects. Perform assigned complex administrative tasks to support team members with project execution Assist in updating and maintaining complex data in systems within project timelines and per project plans May assist in the training and onboarding of new team members on departmental procedures.

Qualifications

Bachelor's Degree or High School Diploma or equivalent 0.5 - 2 years’ experience in an office environment. Equivalent combination of education, training and experience. Ability to establish and maintain effective working relationships with coworkers, managers and clients, vendor, internal and external clients. Strong organization and planning skills. Attention to detail and accuracy in work. Excellent oral and written communication skills including good command of English language. Knowledge of word processing, spreadsheets, and database applications and accurate data entry skills. Ability to remain focused with regards to details. Ability to handle multiple tasks within defined timelines and significant direction. Position requires a significant amount of writing and keyboarding involving repetitive motions with fingers and sitting for prolonged periods of time.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.