Receptionist - San Juan

Customer Frontline Solutions, Inc; San Juan; On-site; PHP 223,000 - 335,000; Full time

Job summary

Customer Frontline Solutions, Inc. is seeking a receptionist to greet patients and visitors at a hospital front desk in San Juan City, Metro Manila. You will answer calls, register patients, and coordinate with medical staff to ensure smooth patient processing.

The role requires excellent communication, a professional appearance, and the ability to stay calm in busy environments. Weekend and holiday availability is required, with a focus on accurate data collection and patient privacy.

Qualifications

• High school diploma or equivalent required.
• Previous experience as a receptionist or in a healthcare setting preferred.
• Excellent communication and customer service skills.
• Professional appearance and demeanor.
• Basic computer and telephone system proficiency.
• Ability to remain calm and helpful in a busy or stressful environment.
• Can work during weekends and holidays.

Responsibilities

• Greet and assist patients, visitors, and vendors upon arrival at the hospital.
• Answer incoming calls, transfer calls to appropriate departments, and handle basic inquiries.
• Register patients and ensure accurate collection of personal and insurance information.
• Schedule, reschedule, or cancel patient appointments as needed.
• Direct patients to appropriate departments or waiting areas.
• Coordinate with nursing, billing, and medical staff to facilitate patient processing.
• Maintain confidentiality of patient information in compliance with hospital policies and healthcare regulations.
• Manage and maintain an organized front desk and reception area.
• Handle patient complaints and elevate issues to supervisors when necessary.

Skills

Communication

Customer service

Professional appearance

Calm under pressure

Weekend/holiday availability

Education

High school diploma

Tools

Computer proficiency

Telephone system

Job description

Qualifications:

• High school diploma or equivalent required.

• Previous experience as a receptionist or in a healthcare setting preferred.

• Excellent communication and customer service skills.

• Professional appearance and demeanor.

• Basic computer and telephone system proficiency.

• Ability to remain calm and helpful in a busy or stressful environment.

• Can work during weekends and holidays.
  

Job Description:

• To greet and assist patients, visitors, and vendors upon arrival at the hospital.

• Answer incoming calls, transfer calls to appropriate departments, and handle basic inquiries.

• Register patients and ensure accurate collection of personal and insurance information.

• Schedule, reschedule, or cancel patient appointments as needed..

• Direct patients to appropriate departments or waiting areas.

• Coordinate with nursing, billing, and medical staff to facilitate patient processing.

• Maintain confidentiality of patient information in compliance with hospital policies and healthcare regulations (e.g., HIPAA if applicable).

• Manage and maintain an organized front desk and reception area.

• Handle patient complaints and elevate issues to supervisors when necessary

Location: San Juan City, Metro Manila