receptionist

Crackerjack Corporation; Pasay; On-site; PHP 268,000 - 357,000; Full time

Job summary

Crackerjack Corporation is a Pasay-based restaurant seeking a friendly Host/Hostess to welcome guests, manage reservations, coordinate seating, and work closely with front-of-house staff to ensure a smooth arrival and an excellent dining experience.

This role requires a high school diploma, 6 months to 1 year of customer service experience, strong communication skills, and a neat, professional appearance. Shift work, including weekends and holidays, is expected.

Qualifications

• Senior High School graduate or equivalent.
• 6 months to 1 year of front-of-house/customer service experience.
• Experience in restaurant/hospitality preferred.
• Excellent verbal communication and interpersonal skills.
• Willingness to work shifts, weekends, and holidays.
• Knowledge of reservations and POS systems is a plus.

Responsibilities

• Welcome and greet guests warmly on arrival.
• Manage reservations, walk-ins, and waiting lists.
• Assist guests with seating arrangements and guide to tables.
• Coordinate with servers and Front of House Supervisor.
• Answer phone calls and handle reservation requests.
• Provide information about the restaurant, hours, and services.
• Maintain a clean and organized reception and waiting area.
• Assist with guest feedback and ensuring customer satisfaction.
• Support smooth guest arrivals and dining experiences with the team.
• Perform other duties as assigned by supervisor.

Skills

Guest relations

Customer service

Reservation management

Guest reception

Communication

Interpersonal relations

Multitasking

Time management

Professionalism

Education

Senior High School or equivalent

Job description

About the role

Join our restaurant team as a Host/Hostess and create a warm, organised, and welcoming experience for every guest. You will manage reservations, coordinate seating, support smooth guest arrivals, and work closely with the front-of-house team to help deliver excellent dining experiences.

Key responsibilities

• Welcome and greet guests warmly upon arrival and provide a positive first impression of the restaurant.

• Manage guest reservations, walk-ins, and waiting lists efficiently.

• Assist guests with seating arrangements and guide them to their assigned tables.

• Coordinate with servers and the Front of House Supervisor regarding table availability and guest assignments.

• Answer phone calls, respond to inquiries, and handle reservation requests professionally.

• Provide accurate information about the restaurant, menu, operating hours, and available services.

• Monitor dining area occupancy and maintain an organised seating flow.

• Handle guest concerns and special requests courteously, escalating issues when necessary.

• Maintain cleanliness and organisation in the reception and waiting areas.

• Assist in managing guest feedback to support customer satisfaction.

• Coordinate with restaurant staff to ensure smooth guest arrivals and dining experiences.

• Perform other duties as assigned by the supervisor or management.

What we’re looking for

• At least a Senior High School graduate or equivalent.

• Six months to one year of experience as a Host/Hostess, Receptionist, or in a customer service role is an advantage.

• Experience in the restaurant, hotel, or hospitality industry is preferred.

• Excellent verbal communication and interpersonal skills.

• A pleasant personality with a professional and welcoming attitude.

• Knowledge of reservation systems and POS systems is an advantage.

• Strong organisational and multitasking abilities.

• A customer-oriented approach with good problem-solving skills.

• Well-groomed and able to maintain professional standards.

• Willingness to work on shifting schedules, weekends, and holidays.

• Skills in guest relations, customer service, reservation management, guest reception and seating, communication, interpersonal relations, problem-solving, multitasking, organisation, time management, and professionalism.