Reception Services Manager (AU Offshoring, Onsite)

ConnectOS; Mandaluyong; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Life insurance

Paid vacation

Sick leave

Annual appraisal

Financial assistance

13th month pay

Sleeping quarters

Office fitness

Wellness facilities

Company events

Career growth

Job summary

ConnectOS is seeking a capable Reception Manager to lead and manage its front-of-house operations at Mega Tower in Metro Manila. You will oversee the reception team, maintain service standards, and coordinate visits and meetings to deliver a professional experience for employees and clients.

The role emphasizes leadership, front-desk supervision, and collaboration with internal stakeholders to ensure smooth office operations and continuous service improvement.

Qualifications

• At least 5 years of relevant experience in reception, front office, guest relations or customer service.
• At least 2 years of supervisory or managerial experience.
• Experience in corporate offices, hotels or premium serviced offices is an advantage.
• Strong leadership, communication and stakeholder management skills.
• Excellent customer service orientation and problem-solving abilities.

Responsibilities

• Oversee daily reception operations and ensure seamless front desk coverage.
• Lead, coach and develop the reception team.
• Maintain high standards of customer service and visitor experience.
• Coordinate client visits, client meetings and executive requirements.
• Establish and improve reception processes, protocols and service standards.
• Prepare operational reports and monitor team performance, service quality and KPIs.
• Collaborate with internal stakeholders to ensure smooth office operations.

Skills

Leadership

Stakeholder management

Customer service

Communication

Problem-solving

Team coaching

Job description

Employment Type

Full-time

Work Arrangement

100% Onsite

Working Schedule

Monday to Friday, 9:00 AM - 6:00 PM PHT

Position overview

To lead and manage the reception operations of ConnectOS at Mega Tower, ensuring a professional, efficient and consistent front-of-house experience for employees and clients. The role is responsible for the overall management of reception personnel, service standards, daily operations and continuous improvement of front-of-house services.

Key accountabilities

• Oversee daily reception operations and ensure seamless front desk coverage.
• Lead, coach and develop the reception team.
• Maintain high standards of customer service and visitor experience.
• Coordinate client visits, client meetings and executive requirements.
• Establish and improve reception processes, protocols and service standards.
• Prepare operational reports and monitor team performance, service quality and KPIs.
• Collaborate with internal stakeholders to ensure smooth office operations.

Qualifications

• At least 5 years of relevant experience in reception, front office, guest relations or customer service.
• At least 2 years of supervisory or managerial experience.
• Experience in corporate offices, hotels or premium serviced offices is an advantage.
• Strong leadership, communication and stakeholder management skills.
• Excellent customer service orientation and problem-solving abilities.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

#ConnectOS #TeamConnectOS # ConnectOSRecruitment

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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