Rebates Administrator | Solar Industry

Think Renewable; Manila; Remote; PHP 599,000 - 716,000; Full time

Benefits offered by this job

Fully remote

Competitive hourly pay

Growth opportunity

Job summary

Think Renewable in the Philippines is seeking a Rebates Administrator to support our Compliance & Rebates Specialist. You will own high-volume processing of government rebate claims, submit STC and state-based rebates, log activity in CRM, and chase documentation to ensure clean submissions.

This is a remote role aligned with Australian business hours, requiring sharp attention to detail, excellent written English, and coordination across Sales, Scheduling, Install and QA teams.

Qualifications

• High-volume administrative processing with accuracy.
• Excellent written English for chasing documentation.
• Experience with CRM systems; Zoho experience is a plus.
• Reliable, self-managed and comfortable working remotely.

Responsibilities

• Prepare and submit STC and BSTC/state rebates through platforms.
• Log submissions, approvals and rejections in CRM and trackers.
• Chase missing installation docs from Sales, Scheduling, Install and QA.
• Perform first-pass checks against a checklist and escalate when needed.
• Monitor claim status and escalate delays as necessary.
• Maintain audit-ready records of submissions and docs.
• Coordinate documentation across internal teams for complete claim files.
• Assist with documentation for WHS and audit purposes (admin only).
• Support rebate trackers and shared workflow systems (e.g., Zoho).
• Compile routine reporting on submission volumes and outcomes.

Skills

Attention to detail

Written English

Remote work

Communication

Tools

Zoho CRM

Job description

Rebates Administrator (Remote - Philippines)

Location: Remote (Philippines-based)

Employment Type: Full Time, Remote

Pay Rate: PHP 435-520/hour

About Think Renewable

Think Renewable is a fast-growing Australian solar and battery solutions company, operating across Sydney, Brisbane, and Perth. We help Australian households and businesses transition to clean energy - and we're building a global team to support that growth. This role is part of our push to bring high-quality, detail-oriented talent into our compliance and rebates function.

About the Role

The Rebates Administrator supports our Compliance & Rebates Specialist by owning the high-volume, repeatable processing work involved in government rebate claims. You'll keep STC and state-based rebate submissions moving accurately and on time - chasing and correcting documentation so that claims are clean before submission.

This is a support role: you'll handle execution and coordination, while validation, compliance judgement, scheme rollouts, and regulatory accountability remain with the Compliance & Rebates Specialist. Your work frees the Specialist up to focus on compliance, scheme readiness, and exceptions - so accuracy, follow-through, and reliability matter more here than deep technical compliance knowledge (though we'll teach you plenty of that too).

Key Responsibilities

1. Rebates & Compliance (Primary Focus)

Prepare and submit STC (Small-scale Technology Certificates) and BSTC / state-based rebate claims through the relevant platforms, following established processes

Log every submission, approval, and rejection accurately in the CRM and rebate trackers

Chase missing or incorrect installation documentation from Sales, Scheduling, Install, and QA teams, and follow up until resolved

Perform first-pass document checks against a provided checklist, flagging anything that doesn't meet requirements to the Compliance & Rebates Specialist rather than judging compliance independently

Monitor claim status and turnaround times, and proactively flag delays or stuck claims for escalation

Maintain orderly, audit-ready records of all submissions, approvals, and supporting documentation

2. Coordination & Administration

Act as a coordination point for documentation across internal teams, keeping claim files complete and current

Assist the Compliance & Rebates Specialist with collation of documentation for WHS and audit purposes (administrative support only - no compliance sign-off)

Help maintain rebate and compliance trackers, registers, and shared workflow systems (e.g. Zoho)

3. Reporting Support

Compile routine reporting on rebate submission volumes, approval rates, and outstanding claims for review by the Compliance & Rebates Specialist

Surface recurring documentation issues and bottlenecks observed during processing

About You

Strong attention to detail and comfort with high-volume, repetitive administrative processing

Excellent written English for chasing documentation across internal teams

Confident using CRM systems and shared trackers (Zoho experience a plus, not essential)

Reliable, self-managed, and comfortable working remotely across Australian business hours

Experience in claims processing, back-office administration, or documentation-heavy roles is highly regarded - solar/renewables experience is a bonus, not a requirement

Naturally organised and unafraid to chase people persistently (politely!) until documentation is resolved

What's On Offer

Fully remote role - work from home

PHP 435-520/hour, paid regularly

Join a growing Australian renewables company with a genuine mission

Clear, well-documented processes and checklists - you won't be left guessing

Supportive team environment working closely with our Compliance & Rebates Specialist