Real-Time Workforce Analyst (Banking)

Gratitude Philippines; Manila; On-site; PHP 502,000 - 725,000; Full time

Job summary

Gratitude Philippines is seeking a Real-Time Analyst to support Workforce Operations. Start date is ASAP and the role emphasizes strong analytical capability and proficiency with MS Excel and WFM tools within a contact center environment, preferably with banking domain exposure.

The ideal candidate will have 1-2 years in WFM in a contact center, 2-4 years total experience, and a background in banking sectors (UK/US/AU exposure is a plus).

Qualifications

• Bachelor's degree required.
• 1-2 years of work experience in workforce management in a contact center environment.
• 2-4 years total work experience.
• Banking industry experience is highly preferred.
• Exposure to UK/US/AU Banking industries is an advantage.
• Strong analytical skills.
• Excellent in MS Excel & number crunching.
• Experience with Workforce Management software (scheduling, performance tracking, reporting).

Skills

Analytical skills

MS Excel

Number crunching

Workforce management software

Education

Bachelor's Degree

Tools

Workforce Management software

Job description

Gratitude Philippines is seeking a Real-Time Analyst to support Workforce Operations. Start date is ASAP and the role emphasizes strong analytical capability and proficiency with MS Excel and WFM tools within a contact center environment, preferably with banking domain exposure.

The ideal candidate will have 1-2 years in WFM in a contact center, 2-4 years total experience, and a background in banking sectors (UK/US/AU exposure is a plus).