Real Time Index Production Senior Associate

MSCI Inc; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

MSCI Inc. is looking for a Senior Associate in Real Time Index Production to deliver and continuously improve index production workstreams across global markets.

You will be deeply embedded in daily production, real-time monitoring, and quality assurance while taking end-to-end ownership of complex initiatives. The role involves leading incident resolution, applying automation and AI-enabled solutions, mentoring junior colleagues, and partnering with Technology, Product, and Client Services to

Qualifications

• 5+ years of experience in data operations, production services, or financial data workflows.
• Proven ability to lead incident calls and drive issues to resolution with minimal oversight.
• End-to-end ownership of projects from requirements through testing and deployment.
• Hands-on QA including designing test plans, executing UAT, and validating system changes.
• Strong understanding of financial markets, index concepts, and corporate actions.
• Experience in time-sensitive, SLA-driven environments with ownership mindset.
• Proficiency in SQL and Excel; working knowledge of Python or scripting.
• Experience with AI-enabled tools and anomaly detection in production settings.
• Strong communication skills and ability to push back constructively in global discussions.

Responsibilities

• Execute real-time and end-of-day index production processes ensuring SLA-compliant delivery.
• Monitor production systems, investigate alerts, and perform root cause analysis.
• Lead QA efforts across workflows and validate changes before deployment.
• Lead incident calls during live issues and coordinate cross-team resolution.
• Own projects from requirements gathering through deployment with minimal supervision.
• Identify opportunities to embed automation and AI-driven solutions.
• Represent the team in cross-functional discussions with Technology, Product, and Client Services.

Skills

Incident leadership

End-to-end ownership

QA testing

Automation & AI enablement

Cross-functional collaboration

Tools

SQL

Excel

Python

Job description

The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

• Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.
• Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation.
• Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.
• Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.
• Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.
• Automation & AI Enablement: Leverage automation tools and AI-assisted workflows to drive initiatives that modernize, scale, and improve production processes across business units.

As a Senior Associate in Real Time Index Production, you will be accountable for the delivery and continuous improvement of index production workstreams across global markets. This is a hands-on role, you will be deeply embedded in daily production, real-time monitoring, and quality assurance while also operating with a high degree of independence, leading incident resolution, and taking end-to-end ownership of complex initiatives with minimal supervision. This role is the bridge between execution and leadership — suited for someone who drives resolution, challenges the status quo, and raises the bar for the team around them. You will:

• Execute daily real-time and end-of-day index production processes, ensuring delivery within strict deadlines and SLA compliance across global markets
• Monitor real-time production systems, investigate alerts, and perform root cause analysis — driving resolution independently rather than waiting for direction
• Lead quality assurance efforts across production workflows — designing and executing test plans, validating system enhancements, and ensuring changes are thoroughly tested before deployment
• Review and sign off on QA findings, identifying edge cases and escalating risks before they reach production
• Lead incident and bridge calls during live production issues, coordinating cross-team resolution and ensuring permanent remediation
• Independently manage projects from requirements gathering through deployment, proactively identifying risks and dependencies without waiting to be prompted
• Apply sound operational judgment to resolve production issues within established boundaries, knowing when to own the call and when to elevate
• Identify and implement opportunities to embed automation and AI-driven solutions into production workflows, reducing manual intervention and improving operational resilience
• Leverage AI-driven tools such as anomaly detection, AI-assisted log analysis, and LLM-based copilots to proactively identify production issues and accelerate triage
• Represent the team confidently in cross-functional discussions with Technology, Product, and Client Services, pushing back constructively when priorities or timelines need to be challenged
• Mentor and guide junior team members, serving as the first point of escalation before issues reach senior management
• Contribute to governance, documentation, and best practices to support operational standards across the team
• Ensure production readiness for system enhancements, methodology updates, and product launches within your workstream

• At least 5 years of experience in data operations, production services, or financial data workflows, with experience in Index Data Operations strongly preferred
• Demonstrated ability to lead incident calls and drive issues to resolution independently, with minimal oversight required
• Proven track record of owning projects end-to-end — from business requirements through testing and deployment — with minimal supervision
• Hands-on experience in quality assurance, including designing test plans, executing UAT, and validating system changes in operational environments
• Strong understanding of financial markets, index concepts, and corporate actions
• Experience working in time-sensitive, SLA-driven operational environments with a strong ownership mindset
• Proficiency in SQL and Excel; working knowledge of Python or scripting preferred
• Practical exposure to AI-enabled tools such as generative AI copilots and anomaly detection systems, with demonstrated ability to apply them to operational problems
• Strong communication skills and the confidence to represent the team and push back constructively in global stakeholder discussions
• Genuine interest in developing those around you, with experience mentoring or guiding junior colleagues
• Willingness to work in a global, shift-based environment supporting real-time production cycles