Real-Time Analyst Lead - Contact Center Ops (Onsite)

Gratitude Philippines; Philippines; On-site; PHP 759,000 - 1,004,000; Full time

Job summary

Gratitude Philippines is seeking a Real-Time Analyst (RTA) Lead for 100% onsite work at Eton Centris, Quezon City. The role involves guiding an RTA team and managing multiple queues and geographies to meet performance targets.

Start ASAP. Bachelor’s degree required with 2+ years in RTA team leadership within a contact center. Salary offers up to a hike plus ₱2,400 allowance, onsite setup.

Qualifications

• Bachelor’s degree required.
• 2+ years leading RTA teams in a contact center.
• Experience handling multiple queues and geographies.
• Strong knowledge of SLA, adherence, occupancy, forecast variance, abandonment, and queue accuracy.

Skills

RTA team management

Contact center operations

Queue management

SLA adherence

Forecast variance

Occupancy

Abandonment %

Education

Bachelor’s Degree

Job description

Gratitude Philippines is seeking a Real-Time Analyst (RTA) Lead for 100% onsite work at Eton Centris, Quezon City. The role involves guiding an RTA team and managing multiple queues and geographies to meet performance targets.

Start ASAP. Bachelor’s degree required with 2+ years in RTA team leadership within a contact center. Salary offers up to a hike plus ₱2,400 allowance, onsite setup.