Real Time Analyst

Wipro Philippines Inc.; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

Wipro Philippines Inc. in Manila is seeking a Real Time Analyst to monitor operations in real-time and optimize staffing across multi-site operations.

The role emphasizes MIS (Ops) expertise and forecasting to support service level goals, with collaboration across Operations teams.

Qualifications

• 1–3 years of MIS (Ops) experience.
• Real-time monitoring and workforce management experience preferred.

Responsibilities

• Provide real-time monitoring via available tools and workforce management techniques to maximize resource efficiency and achieve service level goals / business objectives.
• Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation
• Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.
• Generates and evaluates staffing schedules.

Skills

MIS (Ops)

Job description

Job Title:Real Time Analyst

City:Quezon City

State/Province:Manila

Posting Start Date:6/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Responsibilities:

• Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
• Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation
• Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.
• Generates and evaluates staffing schedules

Mandatory Skills: MIS (Ops). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.