Quality Evaluator & Training Support - Entry Level

Concentrix; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in the Philippines, Quezon City, is seeking an entry-level Quality Evaluator to support monitoring and evaluating the quality of inbound and outbound calls, emails, and chat according to established standards. You will work with Quality Leadership and Operations to provide insights for program performance improvements and maintain knowledge of client products and services.

This role offers growing exposure to calibration sessions, audits, and defining best practices within a global

Qualifications

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred.
• Effective communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to multi-task and meet timelines on deliverables.
• Detail-oriented with a structured approach.

Responsibilities

• Monitors, evaluates and audits calls, chat, and emails for quality.
• Reports evaluation results to Quality Leadership, Operations, and clients.
• Participates in calibration sessions to ensure scoring consistency.
• Participates in internal quality audits to improve processes.
• Maintains program knowledge of client products and services.
• Support review of key drivers and metrics that impact scorecards.

Skills

Effective communication

Multi-tasking

Detail-oriented

Meet timelines

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Concentrix in the Philippines, Quezon City, is seeking an entry-level Quality Evaluator to support monitoring and evaluating the quality of inbound and outbound calls, emails, and chat according to established standards. You will work with Quality Leadership and Operations to provide insights for program performance improvements and maintain knowledge of client products and services.

This role offers growing exposure to calibration sessions, audits, and defining best practices within a global