Quality Team Lead: Zero-Defect Delivery & Growth

vCustomer Philippines, Inc.; Quezon City; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Health coverage

Referral bonuses

24/7 shift support

Job summary

Tech Mahindra Philippines is seeking a Quality Team Lead to guide a high‑performing QA team, drive zero‑defect delivery, and elevate the customer experience.

This role focuses on coaching, process excellence, and data‑driven improvement within a 24/7 shifting environment, with opportunities to grow and mentor others.

You’ll lead process‑level quality initiatives, generate dashboards and insights, and interact with clients to manage expectations and ensure top‑notch performance.

Qualifications

• Strong flexibility, ownership, and ability to work under pressure.
• Excellent verbal and written communication skills.
• Willingness to work in a 24/7 shifting environment.
• Strong problem-solving, analytical thinking, and lateral thinking abilities.
• Good understanding of the audit and evaluation function.
• Analytical mindset with strong attention to detail.
• Six Sigma Green Belt certification or training is a strong advantage.

Responsibilities

• Independently lead and manage a team of Quality Associates to build a strong Quality culture.
• Drive process-level quality initiatives and ensure consistent implementation.
• Work with data to generate reports, dashboards, and deep-dive analysis.
• Understand business requirements and address issues across multiple operational levels.
• Demonstrate strong attention to detail and effective plan execution.
• Interact with clients confidently, managing expectations and presenting insights professionally.
• Deliver constructive feedback with patience and clarity, while fostering team development.
• Adapt quickly to change, multitask effectively, and build strong interpersonal relationships.
• Identify improvement opportunities and execute action plans at the process level.

Skills

Leadership

Communication

Data analysis

Coaching & mentoring

Quality assurance

Process improvement

Attention to detail

Education

Six Sigma Green Belt

Tools

MS Office

Quality tools

Job description

Tech Mahindra Philippines is seeking a Quality Team Lead to guide a high‑performing QA team, drive zero‑defect delivery, and elevate the customer experience.

This role focuses on coaching, process excellence, and data‑driven improvement within a 24/7 shifting environment, with opportunities to grow and mentor others.

You’ll lead process‑level quality initiatives, generate dashboards and insights, and interact with clients to manage expectations and ensure top‑notch performance.