Quality Team Lead

vCustomer Philippines, Inc.; Quezon City; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Health coverage

Referral bonuses

24/7 shift support

Job summary

Tech Mahindra Philippines is seeking a Quality Team Lead to guide a high‑performing QA team, drive zero‑defect delivery, and elevate the customer experience.

This role focuses on coaching, process excellence, and data‑driven improvement within a 24/7 shifting environment, with opportunities to grow and mentor others.

You’ll lead process‑level quality initiatives, generate dashboards and insights, and interact with clients to manage expectations and ensure top‑notch performance.

Qualifications

• Strong flexibility, ownership, and ability to work under pressure.
• Excellent verbal and written communication skills.
• Willingness to work in a 24/7 shifting environment.
• Strong problem-solving, analytical thinking, and lateral thinking abilities.
• Good understanding of the audit and evaluation function.
• Analytical mindset with strong attention to detail.
• Six Sigma Green Belt certification or training is a strong advantage.

Responsibilities

• Independently lead and manage a team of Quality Associates to build a strong Quality culture.
• Drive process-level quality initiatives and ensure consistent implementation.
• Work with data to generate reports, dashboards, and deep-dive analysis.
• Understand business requirements and address issues across multiple operational levels.
• Demonstrate strong attention to detail and effective plan execution.
• Interact with clients confidently, managing expectations and presenting insights professionally.
• Deliver constructive feedback with patience and clarity, while fostering team development.
• Adapt quickly to change, multitask effectively, and build strong interpersonal relationships.
• Identify improvement opportunities and execute action plans at the process level.

Skills

Leadership

Communication

Data analysis

Coaching & mentoring

Quality assurance

Process improvement

Attention to detail

Education

Six Sigma Green Belt

Tools

MS Office

Quality tools

Job description

We’re Hiring: Quality Team Lead

Lead a high-performing quality team, drive zero‑defect delivery, and elevate the customer experience. If you're passionate about coaching, process excellence, and data-driven improvement — this is your next big opportunity.

Work Where People Matter

At Tech Mahindra Philippines, we’re proud to be a Certified Great Place to Work® — a workplace where people are empowered to grow, collaborate, and succeed. With thriving hubs in Manila and Cebu, we offer a supportive culture, learning opportunities, and careers that make a real impact.

Why You’ll Love It Here

• Leadership growth and continuous development

• Training to enhance your QA, analytical, and coaching skills

• People-first culture built on trust and collaboration

• Strong health coverage for peace of mind

• Referral bonuses for helping us hire great talent

Your Day-to-Day Responsibilities

• Independently lead and manage a team of Quality Associates to build a strong Quality culture.

• Drive process-level quality initiatives and ensure consistent implementation.

• Work with data to generate reports, dashboards, and deep-dive analysis.

• Understand business requirements and address issues across multiple operational levels.

• Demonstrate strong attention to detail and effective plan execution.

• Interact with clients confidently, managing expectations and presenting insights professionally.

• Deliver constructive feedback with patience and clarity, while fostering team development.

• Adapt quickly to change, multitask effectively, and build strong interpersonal relationships.

• Identify improvement opportunities and execute action plans at the process level.

Key Deliverables (KRA)

• Expert use of MS Office, quality tools, data analysis, reporting, and analytics.

• Establish strong controls for zero-defect transaction processing.

• Show maturity and capability in managing skilled QA resources.

• Consistently meet or exceed client Quality targets.

• Exhibit excellent written and spoken communication.

• Conduct transactional quality audits, process improvements, and calibration sessions.

• Perform root cause analysis, identify gaps, and recommend improvement plans to clients.

• Thrive under pressure and demonstrate a proactive, go‑getter approach.

What We’re Looking For

• Strong flexibility, ownership, and ability to work under pressure.

• Excellent verbal and written communication skills.

• Willingness to work in a 24/7 shifting environment.

• Strong problem-solving, analytical thinking, and lateral thinking abilities.

• Good understanding of the audit and evaluation function.

• Analytical mindset with strong attention to detail.

• Six Sigma Green Belt certification or training is a strong advantage.

• Understanding of business situations and the ability to address operational issues effectively.

Your Next Move

Ready to lead, influence, and elevate quality performance across teams? We’d love to meet you.