Quality Team Lead: Coaching & Growth for Analysts

transcosmos Asia Philippines Inc.; Metro Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

transcosmos Asia Philippines Inc. is seeking a Quality Lead to head a team of Quality Analysts and Senior Associates in Metro Manila.

The role will drive quality monitoring, calibration, coaching, and reporting across accounts, ensuring adherence to client requirements and privacy standards. You will collaborate with Operations, Training and Workforce Management to translate data into actionable coaching on the floor and to foster growth of analysts into future quality leaders.

Responsibilities

• Drive quality monitoring, calibration, coaching, and reporting across one or more accounts.
• Collaborate with Operations, Training and Workforce Management to translate data into actionable coaching on the floor and to foster growth of analysts into future quality leaders.

Job description

transcosmos Asia Philippines Inc. is seeking a Quality Lead to head a team of Quality Analysts and Senior Associates in Metro Manila.

The role will drive quality monitoring, calibration, coaching, and reporting across accounts, ensuring adherence to client requirements and privacy standards. You will collaborate with Operations, Training and Workforce Management to translate data into actionable coaching on the floor and to foster growth of analysts into future quality leaders.