Quality Team Lead: Coaching, RCA & AI-Driven Improvement

transcosmos Asia Philippines Inc.; Metro Manila; In loco; PHP 700.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

transcosmos Asia Philippines Inc. is seeking a Quality Lead to head a team of Quality Analysts and Senior Associates in Metro Manila.

The role will drive quality monitoring, calibration, coaching, and reporting across accounts, ensuring adherence to client requirements and privacy standards. You will collaborate with Operations, Training and Workforce Management to translate data into actionable coaching on the floor and to foster growth of analysts into future quality leaders.

Mansioni

• Drive quality monitoring, calibration, coaching, and reporting across one or more accounts.
• Collaborate with Operations, Training and Workforce Management to translate data into actionable coaching on the floor and to foster growth of analysts into future quality leaders.

Descrizione del lavoro

Transcosmos Asia Philippines Inc. is seeking a Quality Lead to head a team of Quality Analysts and Senior Associates in Metro Manila.

You will drive quality monitoring, calibration, coaching, and reporting across one or more accounts, ensuring adherence to client requirements and privacy standards. The role collaborates with Operations, Training, and Workforce Management to translate data into actionable coaching on the floor and to foster growth of analysts into future quality leaders.