Quality Supervisor for Healthcare (Quezon City)

Concentrix; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Philippines is seeking an experienced Trainer or Training and Quality Supervisor to lead a team delivering healthcare domain training. A Bachelor’s degree is required with 2–4 years of relevant experience; strong communication and MS Office skills are essential; on-site work in QC.

You will design and implement training programs, conduct Train-the-Trainer sessions, monitor quality, provide feedback, and coordinate with Operations and Quality teams to ensure timely deliverables.

Qualifications

• Bachelor's degree in a related field from a four-year college/university.
• 2–4 years of relevant experience preferred (Trainer or Training and Quality Supervisor).
• Healthcare account experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
• Drive initiatives to improve training quality across Concentrix by evaluating and improving internal processes.
• Evaluate consistency and accuracy among trainers through observation and class evaluations.
• Conduct Train-the-Trainer sessions and quarterly one-on-ones with Trainers.
• Coordinate with Quality Supervisor and Operations on consistency issues.
• Create and maintain training schedules and training tools used by the Training organization.
• Provide written and verbal feedback of trainer performance and conduct on-site audits.

Skills

Strong communication

Microsoft Office

Leadership

Mentoring/Coaching

Self-starter

Professionalism

Healthcare experience

Flexible schedule

Onsite in QC

Education

Bachelor's degree in related field

Job description

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred (Trainer or Training and Quality Supervisor) preferably for Healthcare account
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Experience in handling healthcare program
• Ability to work a flexible schedule and to work onsite in QC

Essential Functions/Core Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Drive initiatives to improve the quality of training provided at Concentrix in all departments by evaluating and improving internal processes
• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants
• Provide written and verbal feedback of trainer performance, based on personal observations and feedback from other internal and client sources
• Conduct on site audits of trainers during live situations
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.