Quality Review Analyst - Data-Driven Impact

Citibank (Switzerland) AG; Hinoba-an; On-site; Confidential; Full time

Job summary

Citi is seeking a Quality Intermediate Analyst in the Philippines to independently lead quality control reviews and apply analytical thinking to data quality. The role requires attention to detail and professional judgment in interpreting results, contributing to the team's overall quality objectives.

The position involves developing procedural documentation and collaborating with senior management to address broader quality issues, with direct impact on service timeliness and team performance.

Qualifications

• Bachelor’s/University degree or equivalent experience
• 2-5 years relevant experience in consumer banking, customer service, data management, or control function

Responsibilities

• Independently leads quality control reviews, applying analytical thinking and knowledge of data analysis tools and quality review methodologies.
• Develops non-routine procedural documentation, guidelines, manuals, and reports.
• Works with Senior Management to address and resolve broader quality issues.

Job description

Citi is seeking a Quality Intermediate Analyst in the Philippines to independently lead quality control reviews and apply analytical thinking to data quality. The role requires attention to detail and professional judgment in interpreting results, contributing to the team's overall quality objectives.

The position involves developing procedural documentation and collaborating with senior management to address broader quality issues, with direct impact on service timeliness and team performance.