Quality Programs Director: Strategy, Leadership & Delivery

VXI Global Solutions; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

VXI Global Solutions seeks a seasoned Quality Manager to oversee the quality program for multiple Philippine sites. You will lead the Quality Department under the Director of Quality, coordinating initiatives and ensuring KPI targets for client accounts are met.

You will mentor Quality Managers/Supervisors, drive process improvements, and build strong internal and external relationships while maintaining disciplined training and policy development.

Qualifications

• Bachelor's degree with 5–10 years of quality management experience in a BPO setting.
• Familiarity with Six Sigma/COPC methodologies.
• Familiarity with quality processes and methodologies.
• Strong client-facing and internal customer service orientation.

Responsibilities

• Oversee the quality program for assigned clients across all Philippine sites.
• Manage the Quality Department's initiatives under the Director of Quality.

Skills

Quality Management

Six Sigma

Stakeholder management

Leadership

Communication skills

Problem solving

Mentoring

Process improvement

Education

Bachelor's degree

Tools

MS Office

Job description

VXI Global Solutions seeks a seasoned Quality Manager to oversee the quality program for multiple Philippine sites. You will lead the Quality Department under the Director of Quality, coordinating initiatives and ensuring KPI targets for client accounts are met.

You will mentor Quality Managers/Supervisors, drive process improvements, and build strong internal and external relationships while maintaining disciplined training and policy development.