Quality & Process Improvement Lead - On-site with Branch Visits

Infinity 88 Business Consultancy Corporation; Pasig; On-site; PHP 500,000 - 750,000; Full time

Job summary

Infinity 88 Business Consultancy Corporation is seeking an Internal Quality Management Supervisor to elevate quality across head office and branches. You will develop standards, perform process reviews, and drive continuous improvement initiatives.

The role requires collaboration with Operations, HR, IT, Compliance, and Audit to ensure that quality reviews are practical and actionable, with branch visits expected as needed in Ortigas, Pasig City.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management, or related field.
• At least three years of experience in quality assurance, process improvement, or operational standards.
• Experience in pawnshops, financial services, or businesses with multiple branches preferred.
• Knowledge of process mapping, root-cause analysis, and corrective action monitoring.
• Strong analytical, documentation, facilitation, and communication skills.
• Ability to turn review findings into practical improvements.
• Willingness to conduct branch visits and process assessments.

Responsibilities

• Develop and maintain quality standards, process documentation, checklists, and review tools.
• Conduct quality reviews to assess whether approved procedures are consistently followed.
• Monitor service indicators, documentation accuracy, processing errors, and recurring complaints.
• Analyze quality issues and coordinate root-cause reviews with responsible departments.
• Recommend corrective and preventive actions and monitor their effectiveness.
• Map workflows and identify unnecessary delays, duplication, and process gaps.
• Coordinate updates to procedures and ensure employees receive current guidance.
• Support training and refresher sessions addressing common quality issues.
• Prepare quality reports and present improvement priorities to management.
• Work with Operations, HR, IT, Compliance, and Audit while keeping quality review responsibilities distinct from independent audit work.

Skills

Quality assurance

Process improvement

Quality standards

Branch operations

Education

Bachelor’s degree in Business Administration / Industrial Engineering / Quality Management

Job description

Infinity 88 Business Consultancy Corporation is seeking an Internal Quality Management Supervisor to elevate quality across head office and branches. You will develop standards, perform process reviews, and drive continuous improvement initiatives.

The role requires collaboration with Operations, HR, IT, Compliance, and Audit to ensure that quality reviews are practical and actionable, with branch visits expected as needed in Ortigas, Pasig City.