Quality Manager

Dencom Consultancy and Manpower Services; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Paid Holidays

Open Workspace

Job Training

Job summary

A leading consultancy firm is seeking a Quality Assurance Manager to oversee the QA program for e-commerce and social media accounts. Responsibilities include supervising quality teams, conducting performance analyses, and ensuring compliance with client standards. Candidates should have 3-5 years of experience and a diploma. This full-time role is based on-site in Manila and offers a variety of benefits, including performance bonuses and job training.

Qualifications

• 3-5 years of experience in Quality Assurance or related field.
• Ability to manage and implement quality programs effectively.
• Proficient in analyzing quality metrics and performance indicators.

Responsibilities

• Manage and implement the Quality Assurance program for assigned accounts.
• Supervise and support Quality Supervisors and Analysts.
• Lead calibration sessions with stakeholders.
• Analyze and report quality performance metrics.
• Identify quality gaps through root cause analysis.

Skills

Quality Assurance Management

Team Leadership

Root Cause Analysis

Performance Metrics Analysis

Education

Diploma

Job description

Job Overview

Dencom Consultancy and Manpower Services

On-site - Manila 3-5 Yrs Exp Diploma Full-time

Role and Responsibilities

• Manage and implement the Quality Assurance program for the assigned e-commerce or social media account, ensuring compliance with client standards, internal policies, and service level agreements (SLAs).
• Supervise and support Quality Supervisors and Quality Analysts by providing regular coaching, feedback, and performance reviews to drive consistent quality results and team development.
• Lead regular calibration sessions with Operations, Training, and Client stakeholders to ensure alignment on evaluation standards, scoring guidelines, and quality expectations.
• Track, analyze, and report quality performance metrics such as audit scores, accuracy rates, compliance, and customer experience indicators, and present actionable insights to management.
• Identify quality gaps and trends through root cause analysis, and collaborate with cross-functional teams to implement process improvements, corrective actions, and best practices.

Salary and Benefits

• Commission, Performance Bonus
• Paid Holidays
• Open Workspace
• Job Training

Requirements

Open to on-site employment in Manila. 3-5 years of experience. Diploma. Full-time.

Fraud Advisory and Safety

If the position requires you to work overseas, please be vigilant and beware of fraud.

• If you encounter an employer who withholds your ID, requires you to provide a guarantee or collect property, forces you to invest or raise funds, collects illicit benefits, or engages in other illegal activities, report it immediately.