Quality Evaluator: Training & Call Monitoring (Entry Level)

cnx; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix in Makati City is seeking a 2026 Training and Quality GVPTP to monitor and evaluate inbound and outbound calls, emails, and chats for quality and adherence to standards. This entry-level role offers exposure to calibration sessions and quality audits to drive program improvements.

A Bachelor's degree is preferred, with strong written and verbal communication, proficiency in Microsoft Office, and the ability to multitask and meet deadlines.

Qualifications

• Bachelor's Degree in related field from a four-year college or university.
• Effective communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to multi-task and meet timelines on deliverable.
• Detail-oriented.

Responsibilities

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
• Reports results of evaluations to appropriate Business stakeholders.
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
• Participates in internal quality audits designed to improve overall contact quality and recommend changes.
• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
• Participate in quality task forces with Business stakeholders.
• Meet departmental productivity requirements.
• Complete phone time to keep current on programs.
• Contribute to maintaining forms and legends documents.
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.

Skills

Effective communication

Proficient in Microsoft Office

Ability to multi-task

Detail-oriented

Education

Bachelor's Degree in related field

Job description

Concentrix in Makati City is seeking a 2026 Training and Quality GVPTP to monitor and evaluate inbound and outbound calls, emails, and chats for quality and adherence to standards. This entry-level role offers exposure to calibration sessions and quality audits to drive program improvements.

A Bachelor's degree is preferred, with strong written and verbal communication, proficiency in Microsoft Office, and the ability to multitask and meet deadlines.