Quality Evaluator: Elevate Customer Interactions

Convergys; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix is seeking a Training and Quality GVPEG 2026 role in Quezon City to support monitoring and evaluating the quality of inbound and outbound calls, emails, and chat. The role involves calibration sessions, reporting results to stakeholders, and contributing to program performance improvements.

Ideal candidates have a bachelor's degree in a related field, strong written and verbal communication, proficiency in Microsoft Office, and the ability to multi-task and meet deadlines.

Qualifications

• Bachelor's degree in a related field is preferred with less than one year of relevant experience.
• Effective written and verbal communication skills are essential.
• Proficiency in Microsoft Office and good attention to detail are required.

Responsibilities

• Monitors, evaluates, and audits a sample of inbound/outbound calls, chat, and email to assess quality.
• Reports evaluation results to Quality Leadership, Operations, clients, and other stakeholders.
• Participates in calibration sessions to ensure scoring consistency and best practices.

Skills

Effective communication

MS Office

Multi-tasking

Detail-oriented

Education

Bachelor's Degree in related field

Job description

Concentrix is seeking a Training and Quality GVPEG 2026 role in Quezon City to support monitoring and evaluating the quality of inbound and outbound calls, emails, and chat. The role involves calibration sessions, reporting results to stakeholders, and contributing to program performance improvements.

Ideal candidates have a bachelor's degree in a related field, strong written and verbal communication, proficiency in Microsoft Office, and the ability to multi-task and meet deadlines.