Quality Control Specialist IV

JPMorgan Chase & Co.; Manila; On-site; PHP 300,000 - 460,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Quality Control Specialist to review loan documentation and transactions for accuracy, completeness, and compliance with approvals and controls.

You will collaborate with processing teams to resolve exceptions and support projects to improve quality and service delivery. The role requires attention to detail, the ability to manage multiple tasks in a fast-paced environment, and proficiency with Microsoft Office and loan systems.

Qualifications

• Bachelor’s degree or equivalent experience (TBD).
• Minimum TBD years of experience in financial services operations, loan operations, or a related environment.
• Pre-employment screening and periodic background checks completed.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new applications quickly.
• Ability to organize, prioritize, and manage multiple tasks in a deadline-driven environment.

Responsibilities

• Review loan documentation to confirm it meets applicable compliance, audit, and funding or pre-funding requirements.
• Validate that executed documents are consistent with documented approvals and required terms.
• Perform quality review and approval of new loan bookings, renewals, and modifications within the applicable loan system.
• Perform quality review and approval of loan funding activity, including wires, payments, and rate updates, as applicable.
• Follow documented procedures and complete work in accordance with required controls and service standards.
• Use multiple loan and supporting systems to complete end-to-end quality review and approvals.
• Communicate with processing teams to clarify missing, inconsistent, or incomplete submission items and resolve exceptions.
• Track and manage daily workload to meet service level expectations and individual and team performance goals.
• Participate in manager-assigned projects and contribute to process improvements and best practices.
• Work occasional overtime as needed to support business needs and daily deadlines.

Skills

Attention to detail

Communication skills

Time management

Microsoft Office

Verbal/written communication

Education

Bachelor’s degree or equivalent

Tools

Excel

Loan systems

Job description

Help deliver high-quality loan processing by ensuring documentation and transactions are complete, accurate, and timely. In this role, your attention to detail and sound judgment will reduce rework and support strong risk outcomes. You’ll collaborate closely with processing partners and work across multiple systems. If you thrive in a high-volume environment with daily deadlines, this role offers meaningful impact and growth.

As a Quality Control Specialist in loan operations, you review loan documentation and transaction activity to confirm accuracy, completeness, and alignment to approvals and required controls. You work in a high-volume, deadline-driven environment and partner with processing teams to resolve exceptions quickly. You also support assigned projects that improve quality, consistency, and service delivery.

Job Responsibilities

• Review loan documentation to confirm it meets applicable compliance, audit, and funding or pre-funding requirements
• Validate that executed documents are consistent with documented approvals and required terms
• Perform quality review and approval of new loan bookings, renewals, and modifications within the applicable loan system
• Perform quality review and approval of loan funding activity, including wires, payments, and rate updates, as applicable
• Follow documented procedures and complete work in accordance with required controls and service standards
• Use multiple loan and supporting systems to complete end-to-end quality review and approvals
• Communicate with processing teams to clarify missing, inconsistent, or incomplete submission items and resolve exceptions
• Track and manage daily workload to meet service level expectations and individual and team performance goals
• Participate in manager-assigned projects and contribute to process improvements and best practices
• Work occasional overtime as needed to support business needs and daily deadlines

Required qualifications, capabilities and skills

• Successful completion of all required pre-employment screening and periodic background checks (role-dependent)
• Bachelor’s degree or equivalent experience (TBD)
• Minimum TBD years of experience in financial services operations, loan operations, or a related environment
• Demonstrated ability to review documentation for accuracy, completeness, and alignment to required approvals and controls
• Demonstrated ability to identify issues, apply sound judgment, and escalation appropriately within defined timelines
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new applications quickly
• Ability to organize, prioritize, and manage multiple tasks concurrently in a deadline-driven, metrics-based environment
• Ability to communicate clearly and professionally in writing and verbally with internal partners
• Consistent attention to detail and ability to follow documented procedures and process requirements
• Ability to work collaboratively and share information to support team goals and service delivery

Preferred qualifications, capabilities and skills

• Experience in quality control, quality assurance, or risk/control checks within an operations environment
• Experience supporting commercial loan booking, loan funding, renewals, or loan modifications
• Experience reviewing loan documents and transaction details for consistency with approvals and required terms
• Experience working across multiple systems while meeting daily production and service level expectations
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.