Quality Control

Starlight Business Consulting Services, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A consulting services company in the Philippines is seeking a quality inspector for the debt collection team. Responsibilities include identifying violations, reviewing compliance with regulations, and compiling inspection results. The ideal candidate has a university degree in finance or law, experience in debt collection or quality inspection, and strong communication skills.

Qualifications

• University degree or above, preferably in finance, law, management or related majors.
• More than one year of experience in debt collection or call center quality inspection is preferred.
• Familiar with debt collection industry laws and regulations.

Responsibilities

• Identify violations by the debt collection team through inspections and follow-ups.
• Review compliance with regulatory requirements and internal policy.
• Record inspection results and quantities of non-conforming items.

Skills

Communication skills

Office software proficiency

Education

University degree in finance, law, management or related

Job description

Responsibilities

• Through on-site inspections, recording checks, customer follow ups, and other forms, identify any violations by the debt collection team in their work, including but not limited to improper language, verbal abuse, threats, intimidation, and other inappropriate behaviors.
• Review whether the workflow and operations of the collection team comply with industry regulatory requirements and internal compliance policies of the company.
• Record the quality inspection results, count the types and quantities of non-conforming items.

Qualifications

• University degree or above, preferably in finance, law, management or related majors.
• Candidates with more than one year of experience in debt collection, call center quality inspection, or related fields will be given priority consideration.
• Familiar with the laws, regulations, and regulatory requirements of the debt collection industry.
• Proficient in using office software such as Excel, Word, etc.
• Possess good communication skills and be able to effectively collaborate with personnel from different departments.