Quality Coach & Auditor: Real-Time Process Insights

HealthyBOS | A Knack RCM Company; Iloilo City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Additional leave

Health insurance

Life insurance

Opportunities for promotion

Pay raise

Promotion to permanent employee

Job summary

HealthyBOS | A Knack RCM Company in Iloilo City seeks a Quality Auditor to evaluate processes, coach agents, and drive accuracy across the team. You’ll partner with supervisors to provide on-spot coaching and publish quality trends.

Ideal candidates have 1–2 years in supervisory or QA, a medical background, and proficiency with Windows apps; ICD-10 knowledge is a plus. Join a team focused on continuous improvement and clear performance feedback.

Qualifications

• Experience in quality evaluation or supervision is desirable.
• Medical background, training or experience required.
• Ability to analyze data and recommend process improvements.
• Familiarity with process calibration calls with Operations.

Responsibilities

• Evaluates randomly selected entries to ensure process accuracy.
• Audits all agents within the designated team or cluster.
• Provides on-the-spot coaching and feedback to team members.
• Reports quality results to supervisor and recommends improvement plans.
• Analyzes quality trends and submits regular quality reports.

Skills

Process knowledge

Data analysis

Critical thinking

Conflict resolution

Supervisory experience

Education

Medical background

Tools

Windows

MS Word

Excel

Job description

HealthyBOS | A Knack RCM Company in Iloilo City seeks a Quality Auditor to evaluate processes, coach agents, and drive accuracy across the team. You’ll partner with supervisors to provide on-spot coaching and publish quality trends.

Ideal candidates have 1–2 years in supervisory or QA, a medical background, and proficiency with Windows apps; ICD-10 knowledge is a plus. Join a team focused on continuous improvement and clear performance feedback.