Quality Auditing Analyst

Intelegencia; Pasig; On-site; PHP 240,000 - 480,000; Full time

Job summary

Intelegencia is seeking a detail-oriented Quality Assurance Specialist to evaluate the quality performance of call interactions between our team and customers. You will work closely with our call center staff to ensure that all processes, policies, and procedures are followed, and you will take active steps to improve customer service quality.

This role is integral to ensuring we provide an excellent customer experience and continuously improve performance.

Responsibilities

• Evaluate the quality performance of call interactions between team and customers.
• Ensure adherence to processes, policies and procedures by call center staff.
• Drive continuous improvements in customer service quality and overall experience.

Job description

Overview

We are seeking a detail-oriented and proactive Quality Assurance Specialist to join our team. In this role, you will be responsible for evaluating and assessing the quality performance of call interactions between our team and existing or potential customers. You will work closely with our call center staff to ensure that all processes, policies, and procedures are followed, and will also take active steps to improve customer service quality. This role is integral to ensuring we provide an excellent customer experience and continuously improve performance.

• 2 years experience as Quality Assurance Specialist