Quality Assurance Specialist — Elevate Product Quality

MCI; Angeles; On-site; PHP 335,000 - 603,000; Full time

Job summary

MCI is seeking a Quality Assurance (QA) Specialist to ensure the quality and reliability of products, services, and processes. You will design, implement, and execute QA procedures, conduct tests, analyze results, and drive continuous improvement across teams.

You will define metrics, plan tests, document results, and communicate findings to stakeholders while upholding regulatory and industry standards. The role involves collaboration with cross-functional teams and training on QA methodologies

Qualifications

• Associate Degree, Certification or Equivalent combination of Training and Experience.
• Proven experience in quality assurance, testing, or quality control roles, preferably in a related industry or domain.
• Strong understanding of quality management principles, methodologies, and tools.
• Proficiency in quality assurance techniques, testing methodologies, and software testing tools.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate quality-related concepts to stakeholders at all levels.
• Knowledge of regulatory requirements, compliance standards, and industry best practices related to quality assurance and product/service quality.
• Certification in quality assurance (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus.

Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Define quality metrics, KPIs, and benchmarks to measure and monitor the effectiveness of quality assurance processes.
• Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.
• Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.
• Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.
• Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.
• Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.
• Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.
• Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.
• Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.
• Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.
• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

Skills

Quality assurance experience

Testing methodologies

Analytical thinking

Communication skills

Education

Associate Degree or Certification

Tools

Quality assurance tools

Job description

MCI is seeking a Quality Assurance (QA) Specialist to ensure the quality and reliability of products, services, and processes. You will design, implement, and execute QA procedures, conduct tests, analyze results, and drive continuous improvement across teams.

You will define metrics, plan tests, document results, and communicate findings to stakeholders while upholding regulatory and industry standards. The role involves collaboration with cross-functional teams and training on QA methodologies