Quality Assurance & Process Improvement Specialist

MPI Medtronic Philippines, Inc; Philippines; Hybrid; PHP 500,000 - 700,000; Full time

Job summary

MPI Medtronic Philippines, Inc is seeking a Quality Assurance Specialist to support QA programs, process improvements, and operational excellence. You will evaluate processes, manage quality projects, and help implement automation and AI solutions to enhance efficiency and consistency across the organization.

Responsibilities include developing QA processes, conducting audits, analyzing trends, and leading cross-functional improvement initiatives with stakeholders to drive standards and

Qualifications

• Bachelor's degree and a minimum of 2 years of experience in quality assurance, process improvement, business operations, project management, or a related business function.
• Experience managing projects involving multiple stakeholders and cross-functional teams.
• Experience creating, maintaining, and improving business processes, standard operating procedures, or quality documentation.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Experience analyzing data, identifying trends, and supporting continuous improvement initiatives.

Responsibilities

• Develop, implement, and maintain quality assurance processes, standards, and documentation to support operational consistency and compliance.
• Conduct quality reviews and audits to evaluate adherence to established procedures and service level expectations.
• Analyze quality trends, identify root causes, and recommend corrective and preventive actions to improve performance.
• Evaluate business processes and lead initiatives focused on process optimization, standardization, and operational efficiency.
• Manage cross-functional quality improvement projects, including planning, stakeholder coordination, risk management, and execution.
• Develop and maintain standard operating procedures, work instructions, and process documentation.
• Identify opportunities to streamline manual activities through automation and AI-enabled solutions in partnership with business and technology teams.
• Monitor quality and project metrics, prepare reports, and communicate performance insights, risks, and recommendations to stakeholders and leadership.

Skills

Quality processes

Process improvement

Project management

Data analysis

Automation

AI tools

Power Automate

Power Apps

UiPath

Power BI

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Power Automate

Power Apps

UiPath

Power BI

Tableau / Looker

Job description

MPI Medtronic Philippines, Inc is seeking a Quality Assurance Specialist to support QA programs, process improvements, and operational excellence. You will evaluate processes, manage quality projects, and help implement automation and AI solutions to enhance efficiency and consistency across the organization.

Responsibilities include developing QA processes, conducting audits, analyzing trends, and leading cross-functional improvement initiatives with stakeholders to drive standards and