Quality Assurance Engineering Head Automation Testing

Globe Telecom; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Globe Telecom seeks a seasoned QA leader to define the quality strategy for Digital Channels and telco platforms. You will lead QA teams, establish standards, and partner with engineering, product, and operations to ensure quality end-to-end from requirements to production.

You will drive automation, balance testing approaches, and implement metrics to measure success. A strong background in telecom testing and leadership is essential for guiding cross-functional programs.

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering or related field.
• 10+ years of QA experience, ideally in telecommunications, software development, or network services.
• 5+ years in a senior/leadership role such as QA Manager, QA Lead, Head of QA, or Director of Quality.
• Experience with enterprise-level QA functions - scaling processes, cross-functional alignment and performance measurement.

Responsibilities

• Define and own the overall QA and test strategy for Digital Channels.
• Establish quality standards, metrics, and KPIs.
• Lead, mentor, and develop QA engineers and QA managers.
• Build high-performing QA teams aligned to product domains.
• Set performance goals and career development paths.
• Manage resource planning and capacity across programs.
• Ensure end-to-end test coverage across complex integrations.
• Identify quality risks early and drive mitigation plans.
• Make release readiness and go/no-go recommendations.
• Drive test automation strategy and adoption.
• Balance manual, automated, and exploratory testing.
• Promote testability, observability, and reliability engineering.

Skills

QA leadership

Test automation

Quality assurance

Selenium

JIRA

TestRail

Automation architecture

Performance testing

Security testing

Education

Bachelor's degree in IT/Computer Science/Engineering

Tools

Selenium

JIRA

TestRail

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The QAE Head is a leadership role responsible for defining and driving the quality strategy across telco platforms and digital products. This role ensures quality is embedded end-to-end - from requirements to production while leading QA teams, setting standards, and partnering with engineering, product and operations teams.

Quality Strategy & Governance

• Define and own the overall QA and test strategy for Digital Channels
• Establish quality standards, metrics, and KPIs
• Ensure quality gates
• Drive shift-left and shift-right testing practices

Leadership & People Management

• Lead, mentor, and develop QA engineers and QA managers
• Build high-performing QA teams aligned to product domains
• Set performance goals and career development paths
• Manage resource planning and capacity across programs

Delivery & Risk Management

• Ensure end-to-end test coverage across complex integrations
• Identify quality risks early and drive mitigation plans
• Make release readiness and go/no-go recommendations

Automation & Engineering Excellence

• Drive test automation strategy and adoption
• Balance manual, automated, and exploratory testing
• Promote testability, observability, and reliability engineering
• Ensure automation is scalable, maintainable, and business-aligned

Hiring Requirements

• Bachelor's degree in IT, Computer Science, Engineering or related field
• 10+ years of QA experience, ideally in telecommunications, software development, or network services.
• 5+ years in a senior/leadership role, such as QA Manager, QA Lead, Head of QA, or Director of Quality.
• Experience with enterprise-level QA functions - scaling processes, cross-functional alignment and performance measurement.

Technical Skills

• Software quality tools (e.g., Selenium, JIRA, TestRail)
• Automation architecture & test frameworks
• Performance, regression, integration & security testing
• Telecommunication specific testing frameworks

Methodologies

• Agile / Scrum / DevOps
• ITIL / Six Sigma / CMMI practices
• Continuous Improvement and Lean QA

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Requirements: