Quality Assurance Engineer

II-VI Laser Enterprise Philippines, Inc.; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Coherent Philippines Pte Ltd is seeking a Quality Assurance professional to oversee incoming, in-process, and outgoing quality controls, ensuring raw materials, processes, and finished goods meet stringent standards.

The role requires leading root-cause analysis, implementing 8D problem solving, supporting ISO 9001 audits, and driving continuous improvement across production and supplier quality. Strong collaboration with Purchasing and QA teams is essential.

Qualifications

• Experience in IQA procedures and sampling per AQL standards.
• Experience with IPQC controls and statistical process controls.
• Familiar with OQA and customer 8D/NCR processes.
• Skilled in root-cause analysis and corrective actions.
• Knowledge of ISO 9001 audits and deviation/change control.
• Experience with continuous improvements and lean manufacturing concepts.

Responsibilities

• Establishes IQA procedures, inspection guidelines, and sampling per AQL.
• Manages IPQC points and sampling to meet product specs.
• Oversees OQA inspections and non-conformance escalation.
• Handles customer complaint and RMA processes end-to-end.
• Leads 8D, NCR, and corrective actions tracking.
• Supports ISO 9001 audits and continuous improvement initiatives.

Skills

IQC

IPQC

OQC

RMA Handling

Problem Solving

Quality Systems

Continuous Improvement

Job description

• Incoming Quality Controls - establishes procedures, controls, sets targets and monitoring of leading indicators for the effective implementation of Incoming Quality Process. Develops and implements inspection guidelines and sampling techniques based from AQL standard. Ensures that raw materials are inspected according to the standard of inspection and sampling size/frequency required. Supports production by ensuring good quality raw materials passed the IQA inspection with certified QA Inspectors only. Mitigates and corrects risks and quality issues encountered in IQA and immediately feedback to Purchasing Group and Supplier for rootcause, corrective actions and continuous improvement. Supports requirements for new product line qualifications.

• In-Process Quality Controls - establishes procedures, controls, sets targets and monitoring of leading indicators for the effective implementation of In-Process Quality Process. Develops and implements inspection points and sampling techniques based from AQL standard. Ensures that production and process statistical controls are audited regularly to ensure conformance in meeting the product specification and requirements from customer. Escalates issues to process are owners if there are non-conformances in the production and process controls to ensure risks are mitigated, rootcause is identified, corrective actions are implemented and verified for effectiveness. Supports requirements for new product line qualifications.

• Outgoing Quality Controls - establishes procedures, controls, sets targets and monitoring of leading indicators for the effective implementation of Outgoing Quality Process. Develops and implements inspection guidelines and sampling techniques based from AQL standard. Ensures that outgoing products are inspected according to the standard of inspection and sampling size/frequency required. Supports production by ensuring good products materials passed the OQA inspection with certified QA Inspectors only. Escalates issues to process are owners if non-conformance encountered in OQA and immediately feedback for rootcause, corrective actions and continuous improvement. Supports requirements for new product line qualifications.

• Customer Complaint and RMA Handling - establishes procedures, controls, sets targets and monitoring of leading indicators for handling and management of customer complaint/feedback and RMA. Ensures that customer complaints are acknowledged on time and addressed according to the procedure of service level agreement. Drives the rootcause analysis and resolution of customer 8D through effective problem solving with process owner and cross functional teams. Monitors the issuance of RMA questionnaire and coordinates with cross functional groups for the closure of RMA.

• Problem Solving and Corrective Actions - leads the use of effective problem solving techniques by using appropriate tools such as 8D, 7QC tools. Monitors the status of each corrective actions (SCAR, Internal 8D, Customer 8D, NCR) by reporting to Management. Ensures that true rootcause is identified, corrective actions are implemented and verified for effectiveness. Ensures that common repository for corrective actions are uploaded in QuickBase.

• Quality Systems - supports activities on 1st party, 2nd part and 3rd part audits (internal, supplier/customer, certification body) by ensuring requirements in the ISO 9001 standard are met within their main processes described above. Participates to Internal Audit planned yearly, releases audit report on time to the Lead Auditor/Quality Systems Engineer, and non-conformances are followed up for corrective action and closure. Lead customer audits by preparing the production line and closure of customer audit findings. Ensures Deviation and Control of Change Procedure are followed and observe by production and process area owners.

• Continuous Improvements - submits and implements process improvements through bright idea programs, ensure that improvements are true that adds value to the process (i.e. inspection cycle time improvement, lean Mfg. approach, reduction of non-value added steps, etc.)

CultureCommitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

• IIntegrity - Create an Environment of Trust
• Collaboration - Innovate Through the Sharing of Ideas
• Accountability - Own the Process and the Outcome
• Respect - Recognize the Value in Everyone
• Enthusiasm - Find a Sense of Purpose in Work

Coherent Philippines Pte Ltd shares the 5 key principles of fair employment practices and is committed to adopting these principles in the management of our human resources. We believe that the effective implementation of fair employment practices will bring about a more harmonious and progressive work environment within our organization, and contribute towards making Philippines a great place to work.