Quality Assurance Associate (BPO) | Cenrtris

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare coverage

Generous leave allowances

Opportunities for professional develop

Flexible working arrangements

Job summary

ALORICA TELESERVICES, INC. is seeking a Quality Assurance Associate in Quezon City to uphold high quality standards across manufacturing and logistics operations.

This full-time role sits in the quality assurance and control department, focusing on inspections, data analysis, and continuous improvement. The ideal candidate has at least 6 months in QA or QC, strong analytical and problem-solving abilities, and a degree in Engineering, Operations Management, or QA.

Qualifications

• Six months minimum experience in a quality assurance or control role, preferably in manufacturing, transport or logistics sectors.
• Strong analytical skills with the ability to interpret data and identify areas for improvement.
• Excellent attention to detail and problem-solving abilities.
• Good working knowledge of quality management principles and practices.
• Ability to collaborate across teams and departments.
• Proficient in using quality control tools and software.
• Bachelor's degree in Engineering, Operations Management or Quality Assurance.

Responsibilities

• Conduct thorough quality inspections and assessments of products, processes and services to identify and resolve issues.
• Analyze data, generate reports and propose corrective actions to improve quality and efficiency.
• Collaborate with cross-functional teams to implement quality control measures and drive continuous improvement.
• Maintain detailed records and documentation to support quality management.
• Provide training and guidance to other team members on quality best practices.
• Ensure compliance with relevant industry regulations and internal quality standards.

Skills

Quality assurance

Quality control

Data interpretation

Analytical skills

Attention to detail

Problem-solving

Teamwork

Quality management

QA tools/software

Education

Bachelor's degree in Engineering or QA

Job description

About the role

As a Quality Assurance Associate based in Centris, Quezon City you will play a vital role in ensuring the high-quality standards of Alorica Teleservices, Inc.'s manufacturing and logistics operations. This full-time position will see you working within the company's quality assurance and control department, dedicated to upholding excellence across all areas of the business.

Key responsibilities

• Conducting thorough quality inspections and assessments of products, processes and services to identify and resolve any issues

• Analyzing data, generating reports and proposing corrective actions to improve quality and efficiency

• Collaborating with cross-functional teams to implement quality control measures and drive continuous improvement

• Maintaining detailed records and documentation to support quality management

• Providing training and guidance to other team members on quality best practices

• Ensuring compliance with all relevant industry regulations and internal quality standards

About you

• Minimum 6 months experience in a quality assurance or control role, preferably within the manufacturing, transport or logistics sectors

• Strong analytical skills with the ability to interpret data and identify areas for improvement

• Excellent attention to detail and problem-solving abilities

• Good working knowledge of quality management principles and practices

• Ability to work collaboratively within a team and across different departments

• Proficient in using quality control tools and software

• Bachelor's degree in a relevant field such as Engineering, Operations Management or Quality Assurance

Benefits

• Competitive salary

• Comprehensive healthcare coverage

• Generous leave allowances

• Opportunities for professional development and career progression

• Flexible working arrangements

About us

Alorica Teleservices, Inc. is a leading provider of business process outsourcing solutions, specialising in customer experience management and back-office support. With a strong presence in the Philippines, we are dedicated to delivering exceptional service to our clients and creating a positive impact in the communities we operate in. Our company culture is built on the values of integrity, innovation and teamwork, and we are proud to offer a dynamic and supportive work environment for our employees.