Quality Assurance Analyst (Ps)

Wipro Ltd.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Wipro Ltd. in Quezon City, Philippines is hiring a Quality Assurance Analyst (PS) to conduct process quality audits and ensure compliance. The role requires 1-3 years of experience in QA and involves auditing, reporting findings, and coordinating training to bridge skill gaps.

This is a full-time on-site position geared toward maintaining high standards in service delivery. Ideal candidates will monitor audit adherence, analyze error trends, and collaborate with account leadership to drive

Qualifications

• Experience in quality assurance or process audits.

Responsibilities

• Conduct process quality audits as per plan.
• Prepare findings and share with client and account leadership.
• Perform root cause analysis (RCA) for top error trends.
• Coordinate calibration communications and refresher trainings.

Skills

Quality (Ops)

Job description

Quality Assurance Analyst (PS)

Company : Wipro
Job Type : Full Time
Quezon City, Philippines

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Do

• Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Deliver

No. Performance Parameter Measure 1. Audit Adherence to the calendar; audit targets Compliance % as per audit reports ÃÂâÃÂÃÂÃÂàzero misses 2. Process Compliance Case targets ÃÂâÃÂÃÂÃÂà2 hours/ week logged to be updated with the process

Mandatory Skills

Quality (Ops)

Experience

1-3 Years

Reinvent your world

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.