Quality Assurance

CSS Corp ICT Services; Taguig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

18% Night Differential

Convertible SL credits

12 VL, 12 SL and 5 EL

Fun working environment

Spacious office

Job summary

CSS Corp ICT Services in Taguig, Philippines, is looking for a Communication Coach to facilitate audits, analyze data, and implement total quality management initiatives. The ideal candidate should have at least 1 year of coaching experience and knowledge of MS Office applications.

The role involves developing process improvements and maintaining a fun working environment with flexible leave options. Join us to help enhance our communication processes and drive organizational success.

Qualifications

• Minimum 1 year of coaching and feedback for communications.
• Minimum 1 year of communications training.
• Preferred experience in Quality Assurance.

Responsibilities

• Facilitates audits and reviews/analyzes data and documentation.
• Plans and implements total quality management programs and initiatives.
• Develops and leads key process improvement efforts.

Skills

Communication Coaching

Quality Assurance

MS Office Applications

Job description

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand‑alone, cloud or mobile‑enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

Job Description

• Facilitates audits and reviews/analyzes data and documentation
• Plans and implements total quality management programs and initiatives
• Develops, implements, and leads key process improvement efforts and influences cross‑functional efforts
• Assists in the development of systematic approaches
• Creates new solutions, factoring in existing methods and procedures
• Determines key activities within and between the functions of the organization
• Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
• Aligns the processes that will best achieve the optimum results
• Maintains continual improvement of products, processes and systems
• All other duties as assigned

Qualifications

• Communication Coach with some QA experience (preferred not required)
• Minimum 1 year doing coaching and feedback for communications
• Minimum 1 year doing communications training
• Working knowledge of MS office applications

Additional Information

Why Join Us

• 18% Night Differential
• Convertible SL credits
• 12 VL, 12 SL and 5 EL
• Fun working environment and spacious office