Quality Analyst

Asticom Technology Inc.; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Asticom Technology Inc. is seeking a Quality Auditor to conduct post‑sales audits on transactions across CSIM, IMEI, BAD, Case Management, Renewals, and Freebies. You will review accuracy, identify gaps, and monitor SLA compliance while maintaining data privacy and security standards.

The role requires interpreting SOPs, aligning with client guidelines, and coordinating with stakeholders to drive continuous improvement. Onsite work with shifting schedules is required.

Qualifications

• Bachelor’s degree preferred in Business, IT, or related field.
• At least 1 year of experience in QA, Audit, Retail Operations, or related area.
• Experience in quality checking, process compliance, and documentation is an advantage.

Responsibilities

• Conduct quality audits on After-Sales transactions across multiple lines of business.
• Identify process gaps, audit findings, and opportunities for improvement.
• Prepare audit reports and provide actionable insights to stakeholders.
• Ensure compliance with SOPs, client policies, and SLA targets.

Skills

Quality Assurance

Audit

Retail Operations

SOPs understanding

Education

Bachelor's degree in Business/IT or related field

Job description

Responsible for conducting quality audits on After-Sales transactions across assigned Lines of Business (CSIM, IMEI, BAD, Case Management, Renewals, and Freebies) to ensure compliance with client policies, company standards, and operational procedures. Reviews transaction accuracy, identifies process gaps and audit findings, monitors SLA compliance, prepares audit reports, provides actionable insights and recommendations, and collaborates with stakeholders to drive continuous improvement while maintaining quality, data privacy, and information security standards.

QUALIFICATIONS:

• Bachelor’s Degree in Business, IT, or any related/equivalent field is preferred.
• At least 1 year of experience in any of the following:

Quality Assurance

Audit

Retail Operations

• Experience in quality checking, process compliance, and documentation is an advantage.
• Ability to interpret and apply Standard Operating Procedures (SOPs) and client guidelines.
• Capable of managing multiple tasks while meeting productivity and SLA targets.
• Willing to work onsite, on shifting schedules, weekends, and holidays as business requires.