QAQC Assistant Manager

FURUKAWA ELECTRIC THERMAL MANAGEMENT SOLUTIONS AND PRODUCTS LAGUNA, INC.; Laguna; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Furukawa Electric Thermal Management Solutions and Products Laguna, Inc. is seeking a seasoned QA/QC leader to oversee IQC, ISO compliance, and supplier quality. You will guide audits, manage the DCC, and drive continuous improvement across production lines.

The role requires 5–7 years in quality management within manufacturing, with at least 3 years in a supervisory capacity. Strong data analytics and CAPA experience are essential.

Qualifications

• Bachelor's degree in engineering or related field.
• 5-7 years of quality management/quality control experience in manufacturing.
• 3+ years in a managerial or supervisory role leading teams.
• Experience with ISO 9001 or other QMS and audits, CAPA.
• Supplier quality management and remediation experience.
• Project management experience for quality improvement projects.
• Experience with risk assessments and risk management strategies.
• Strong data analysis skills using SPC, FMEA, or similar.

Responsibilities

• Design, implement, and manage IQC plans to verify incoming materials meet specs.
• Lead ISO certification and maintain ISO compliance and audits.
• Manage the Document Control Center (DCC) and quality documentation.
• Collaborate with suppliers to address quality issues and implement corrective actions.
• Address customer quality related requests and feedback; drive corrective actions.
• Lead quality improvement projects and monitor KPIs for strategic decisions.
• Perform root cause analysis and implement sustainable solutions.
• Coordinate with engineering, production, and procurement for quality control throughout the lifecycle.

Skills

Quality leadership

IQC management

ISO compliance

Data analysis

Root cause analysis

Project management

Education

Bachelor's degree in engineering

Job description

Scope and Responsibilities

Quality Planning and Incoming Quality Control (IQC) Management

• Design, implement, and manage robust Incoming Quality Control (IQC) plans to verify incoming materials meet quality standards and specifications before production.
• Oversee the scheduling and allocation of IQC activities, ensuring that inspections are efficiently planned and resources are allocated to meet production demands.
• Regularly monitor IQC processes, providing guidance to the team and troubleshooting issues to ensure consistent quality.
• Act as the primary point of contact for resolving IQC-related issues, collaborating with production and procurement teams to address non-conformities.
• Continuously assess IQC practices, introducing improvements that enhance accuracy, efficiency, and alignment with company quality standards.

ISO Compliance and Document Control Center (DCC) Management

• Lead ISO certification and compliance initiatives within the QAQC department, ensuring adherence to industry standards and maintaining up-to-date certifications.
• Manage the Document Control Center (DCC), overseeing the creation, revision, distribution, and storage of all quality-related documents.
• Conduct regular internal audits to assess compliance with ISO and other regulatory standards, preparing for and managing external audits as needed.
• Ensure that quality policies, procedures, and documentation are updated regularly to align with ISO requirements and industry best practices.
• Conduct training sessions for the team on ISO standards and quality management protocols to ensure a thorough understanding and commitment to compliance.

Supplier Quality Management and Issue Resolution

• Address supplier-related quality concerns by providing feedback on material issues, ensuring clear and actionable communication with suppliers.
• Work closely with suppliers to implement corrective actions on identified quality issues, ensuring timely closure and documenting improvements.
• Evaluate supplier performance through periodic assessments and data analysis, collaborating with procurement to maintain high-quality supply chain standards.
• Identify and drive quality improvement projects with suppliers to resolve recurring issues and strengthen the overall quality of materials.
• Provide quality data and insights to suppliers, using performance metrics to facilitate constructive feedback and drive enhancements.

Customer Request and Feedback Management

• Serve as the primary contact for addressing customer requests and feedback related to quality, coordinating prompt and accurate responses.
• Investigate customer-reported issues, implementing corrective actions and verifying that resolutions meet customer expectations.
• Track and analyze customer feedback on product quality, identifying patterns and areas for improvement to enhance customer satisfaction.
• Prepare detailed reports and data presentations on quality metrics and improvement actions, sharing insights with customers as part of a proactive engagement strategy.
• Develop and implement preventive measures based on customer feedback to avoid recurrence of quality issues and ensure continuous product improvement..

Continuous Improvement and Quality Data Management

• Lead quality improvement projects aimed at enhancing QAQC processes, product quality, and supplier performance, fostering a culture of continuous improvement within the team.
• Collect, analyze, and manage quality-related data to monitor key performance indicators (KPIs) and inform strategic decisions.
• Perform root cause analysis on recurring quality issues, implementing sustainable solutions to reduce defect rates and improve operational efficiency.
• Prepare and present comprehensive reports on quality metrics, trends, and improvement actions to management for strategic planning and decision-making.
• Collaborate with engineering, production, and other departments to align on quality goals and implement effective quality control measures throughout the production lifecycle.

Other Related Tasks

• Perform additional duties as assigned to support the QAQC team and ensure efficient operations.
• Assist with special projects or initiatives related to QAQC team as needed.

Qualifications

• Bachelor's degree in industrial engineering, Electrical Engineering, Mechanical Engineering, or any related field
• Minimum of 5-7 years of experience in quality management or quality control, with a strong focus on overseeing quality assurance and control processes in a manufacturing or production environment.
• At least 3 years of experience in a managerial or supervisory role, leading teams and driving quality improvement initiatives while ensuring adherence to industry standards and best practices.
• Experience with ISO 9001 or other quality management systems (QMS), including leading or coordinating internal and external audits, implementing corrective and preventive actions (CAPA), and ensuring ongoing compliance.
• Proven track record in supplier quality management, including handling material feedback, managing supplier performance, and resolving quality-related issues effectively and promptly.
• Hands-on experience with project management related to quality improvement projects, including defining project goals, resource allocation, timeline management, and successful execution.
• Experience in conducting risk assessments and implementing risk management strategies, ensuring quality risks are identified, mitigated, and controlled in all production processes.
• Strong background in data analysis and reporting, utilizing statistical tools (e.g., SPC, FMEA) to monitor quality performance, track key performance indicators (KPIs), and make data-driven decisions to improve overall quality standards.