QA Team Lead: Insights, Coaching & Standards

Probe Group; Pateros; On-site; PHP 420,000 - 540,000; Full time

Job summary

Probe Group is seeking a QA Analyst to review and analyze QA results, identify trends, and share insights with Operations to drive improvement. You will perform root cause analysis and provide practical recommendations to enhance quality scores.

You will coach team members, participate in calibration sessions to align on quality standards, maintain QA reports, and support client discussions as needed. This role offers exposure to cross-functional teams and a fast-paced environment.

Responsibilities

• Review and analyze QA results to identify common trends, errors, and improvement areas
• Share QA insights with Operations and support action planning based on findings
• Conduct root cause analysis and provide clear, practical recommendations
• Coach and guide QA Analysts to improve scoring accuracy and feedback delivery
• Participate in calibration sessions to ensure alignment on quality standards
• Attend Weekly and Monthly Business Review meetings as needed to share quality updates
• Maintain and update QA reports and trackers
• Support client and stakeholder discussions related to quality performance when required

Job description

Probe Group is seeking a QA Analyst to review and analyze QA results, identify trends, and share insights with Operations to drive improvement. You will perform root cause analysis and provide practical recommendations to enhance quality scores.

You will coach team members, participate in calibration sessions to align on quality standards, maintain QA reports, and support client discussions as needed. This role offers exposure to cross-functional teams and a fast-paced environment.