QA Team Lead: Insights, Coaching & Quality

ProbeGroup Philippines Inc.; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Probe Group Philippines Inc. is seeking a detail-oriented QA Analyst to help improve customer experiences across multiple client projects. You will review QA results, identify trends, and drive practical improvements with clear recommendations.

You'll coach QA Analysts, participate in calibration sessions, and share quality updates with Operations and stakeholders. This role supports ongoing conversations that shape service quality and performance metrics.

Qualifications

• Review QA results to identify trends, errors, and improvement areas.
• Share QA insights with Operations and support action planning based on findings.
• Conduct root cause analysis and provide clear, practical recommendations.
• Coach and guide QA Analysts to improve scoring accuracy and feedback delivery.

Responsibilities

• Attend calibration sessions to ensure alignment on quality standards.
• Maintain and update QA reports and trackers.
• Support client and stakeholder discussions related to quality performance when required.

Skills

QA analysis

Root cause analysis

Coaching

Tools

QA dashboards

Job description

Probe Group Philippines Inc. is seeking a detail-oriented QA Analyst to help improve customer experiences across multiple client projects. You will review QA results, identify trends, and drive practical improvements with clear recommendations.

You'll coach QA Analysts, participate in calibration sessions, and share quality updates with Operations and stakeholders. This role supports ongoing conversations that shape service quality and performance metrics.