QA Supervisor - Drive Quality & Client Success (Hybrid)

Wing Assistant; Makati; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

A growing international company based in Makati is seeking a Quality Assurance Supervisor responsible for overseeing quality assurance processes and ensuring client satisfaction across the virtual assistant workforce. The role requires proven experience in quality assurance, strong leadership skills, and the ability to mentor team members effectively. This position offers a hybrid work setup during US hours, making it essential for candidates to be detail-oriented and proactive in driving process improvements.

Qualifications

• Proven experience in quality assurance, preferably in a BPO or virtual assistant environment.
• Strong leadership and coaching skills with the ability to mentor and guide team members.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Develop and maintain QA frameworks, scorecards, and evaluation standards.
• Conduct regular audits of VA work to ensure quality and compliance.
• Supervise and mentor QA analysts to enhance performance.
• Prepare and present QA reports and dashboards for stakeholders.

Skills

Leadership skills

Analytical abilities

Problem-solving skills

Strong communication

Detail-oriented

Job description

A growing international company based in Makati is seeking a Quality Assurance Supervisor responsible for overseeing quality assurance processes and ensuring client satisfaction across the virtual assistant workforce. The role requires proven experience in quality assurance, strong leadership skills, and the ability to mentor team members effectively. This position offers a hybrid work setup during US hours, making it essential for candidates to be detail-oriented and proactive in driving process improvements.