QA/Customer Experience Manager

AFNI PHILIPPINES, INC.; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

AFNI PHILIPPINES, INC. is seeking a CX Manager to lead cross‑functional quality assurance and client experience initiatives related to an innovative program designed to assist clients facing transportation challenges.

The role emphasizes building an environment that delivers exceptional service and reliable interactions. As a U.S.-based company expanding in the Philippines, AFNI collaborates with teams to drive customer satisfaction across touchpoints, improve processes, and ensure program

Job description

Position Purpose: The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment t…

Afni helps companies develop meaningful and successful relationships with their customers. We are innovative thinkers and customer-focused teams who embrace a total-service culture that is efficient, productive and very fun.

We are a U.S. based company, expanding to the Philippines. We have 5,000 U.S. employees and more than 75 years of success. We partner with well-known companies and brand names, and it’s our job to represent our clients through millions of conversations with their U.S.-based customers. They trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one interaction at a time.

To learn more, visit http://afnicareers.com/philippines

Follow us on LinkedIn: https://linkedin.com/company/afniph