PWD Hiring - Baguio 2025

Concentrix; Baguio; Sur place; PHP 180 000 - 240 000; Plein temps

Résumé du poste

Concentrix in Baguio, Philippines, is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering high-quality service and resolving routine problems. You will use available tools to clarify needs and ensure accurate account notes, while maintaining courteous, professional interactions with customers.

The role emphasizes adherence to KPIs, teamwork, and the ability to adapt to a fast-paced call center environment.

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation and courtesy.
• Clear written and verbal communication skills.
• Ability to multitask and stay organized.

Responsabilités

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements and provide resolution using tools and resources.
• Listen attentively, show empathy, and build rapport with customers.
• Greet customers professionally and maintain product knowledge.
• Prepare complete and accurate work and document accounts as required.
• Offer additional products and/or services when appropriate.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Connaissances

Customer service

Communication skills

PC skills

Teamwork

Adaptability

Formation

High school diploma

Outils

Call center software

CRM basics

Description du poste

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location & Language Requirements

#LI-DNI Location: PHL Baguio City - TechnoHub B Language Requirements: Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.