MH Baguio 2025

Concentrix; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix in Baguio, Philippines is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet. You will provide customer service, resolve routine issues, and strive to meet contractual KPIs while documenting interactions accurately.

The role emphasizes courtesy, empathy, and strong communication skills, with flexibility to rotate shifts and work in a fast-paced environment. Training and team collaboration are part of the responsibilities.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Detail-oriented and dependable with ability to multitask.

Responsibilities

• Interface with customers via inbound/outbound calls or through the Internet.
• Provide customer service support and resolve routine problems.
• Meet contractual KPIs for service delivery.
• Clarify requirements and use resources to provide resolutions.
• Document and note accounts accurately; prepare complete work.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Track and retrieve information in the call tracking system.
• Refer inquiries to published materials or senior staff when needed.
• Demonstrate empathy and build rapport with customers.

Skills

Customer service

Communication skills

PC knowledge

Teamwork

Attention to detail

Multi-tasking

Patience

Shift flexibility

Time management

Education

High school diploma

Tools

Call tracking software

Job description

Job Title: MH Baguio 2025 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location: PHL Baguio City - TechnoHub B

Language Requirements: Time Type: Full time

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Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.