Baguio iRecruit Engage 2025

Concentrix; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix is hiring for a Baguio-based Customer Support Associate I. You will interface with customers via inbound/outbound calls or online channels, delivering service aligned with contractual KPIs. The role emphasizes empathy, accurate data handling, and teamwork.

You will maintain basic product knowledge, document interactions, and contribute to customer satisfaction. The position supports a fast-paced environment with rotation of shifts as needed.

Qualifications

• High school diploma or equivalent with some experience preferred.
• Strong customer service orientation and communication skills.
• Proficient in basic computer navigation and data entry.
• Ability to multitask and manage repetitive tasks in a fast-paced environment.
• Demonstrates patience and a professional demeanor in all interactions.
• Willingness to work in shifts and collaborate with a team.

Responsibilities

• Handle inbound/outbound calls and online inquiries to assist customers.
• Ensure service quality meets KPIs and resolves routine issues.
• Clarify requirements and provide clear, empathetic solutions.
• Maintain product knowledge and document interactions accurately.
• Offer additional products/services where appropriate and upsell gently.
• Escalate complex cases to senior staff when necessary.

Skills

Customer service

Communication

Computer navigation

Detail orientation

Multitasking

Team player

Patience

Adaptability

Education

High school diploma

Job description

Job Title: Baguio iRecruit Engage 2025 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

#LI-DNI Location: PHL Baguio City - TechnoHub B Language Requirements: Time Type: Full time

Legal Notice

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

EEO Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.