Call Center Agents - Paid Training - Fixed Weekends Off

Cald Well; Northern Manila District; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

HMO coverage from day 1

Monthly allowances

Performance bonuses

Career advancement

13th month pay

Paid training

Paid time off

Team events

Job summary

Cald Well is seeking customer support specialists to provide top-tier voice and non-voice assistance. You will maintain records in our internal system and ensure customer satisfaction by resolving issues professionally.

Knowledge of products and processes is encouraged, and teamwork is essential for continuous improvement. Qualifying candidates include high school graduates or higher; college undergrads are welcome.

Qualifications

• High school diploma or higher; college undergrads welcome.
• No strict experience required for fresh grads.
• Willing to work on-site and attend on-site interviews.

Responsibilities

• Provide top-tier support by resolving customer concerns via voice and non-voice channels.
• Maintain accurate and updated records in our internal system.
• Ensure customer satisfaction by resolving issues professionally and efficiently.
• Stay informed on company products, policies, and processes.
• Collaborate with the team for continuous improvement and success.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Jumpstart Your Career with Us - Be the Difference We're Looking For
Are you ready to grow, shine, and make an impact?
We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth - this is your sign to apply.

What You’ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations What You'll Be Doing:
• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only - Enjoy your weekends off

Why Join Us?

Because we don't just hire employees - we build careers. When you join our team, you're joining a workplace that values growth, teamwork, and your well-being.