Provider Inquiries Analyst

MedRisk; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

MedRisk is seeking a permanent onsite Customer Service Specialist in Mandaluyong, Philippines. The role involves responding to provider and client inquiries via phone, fax, or email, and logging all touches in our tracking system.

The position requires 1–3 years of call center or customer service experience and strong data-entry and communication skills. Candidates should be proficient in MS Word/Excel, with at least 40 WPM typing and 9000+ keystrokes per hour on a 10-key pad.

Qualifications

• Experience in a Call Center or Customer Service: 1–3 years.
• Ability to work in a high call volume environment while meeting Productivity Standards with high quality.
• Clarify inquiries by researching desired information and providing accurate answers.
• Research billing history as needed.
• Typing speed at least 40 WPM.
• 10-key pad speed 9000+ kph or equivalent.
• Proficiency with MS Word and Excel.
• Excellent written and verbal communication skills.
• High School diploma or equivalent.
• Strong attention to detail.
• Strong customer service skills.

Responsibilities

• Answer phone calls and respond to provider inquiries.
• Handle provider emails and FAX inquiries as assigned.
• Log all provider interactions accurately and professionally.
• Maintain professional and courteous communication with providers.
• Adhere to Productivity Standards as documented.
• Regular, reliable, and punctual attendance is required.
• Other duties as assigned.

Skills

Customer service

Call center experience

Phone skills

Typing 40 WPM

10-key 9000+ kph

MS Word

MS Excel

Written communication

Verbal communication

Attention to detail

Education

High School diploma or equivalent

Associates Degree preferred

Tools

MS Outlook

Job description

Job Description

This is a permanent onsite position

Job Purpose:

Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email. Medata’s proprietary workers compensation and auto liability claims cost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.

Duties:

• Answer phone calls and respond to provider’s inquiries as appropriate
• Handle provider email and FAX inquiries as assigned and as appropriate
• Log all provider interaction “touches” fully, accurately and professionally
• Handle all contact with all providers in a professional and courteous manner
• Adhere to Productivity Standards as documented
• Regular, reliable, and punctual attendance is required as an essential function of this role
• Other duties as assigned

Requirements/Skills/Qualifications:

• Experience working in a Call Center and/or Customer Service department, 1-3 years
• Ability to work in a high call volume environment while meeting Productivity Standards with high quality
• Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information
• Researching billing history
• Proficiency with touch-typing at a minimum or 40 WPM
• Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
• Proficiency with MS Word and Excel
• Excellent written and verbal communication skills
• High School diploma or equivalent
• Strong attention to detail
• Strong Customer Service skills

• Customer Focus
• Customer Service
• Data Entry Skills
• Listening
• Phone Skills
• Verbal Communication

Preferences:

• Associates Degree preferred
• Building Relationships
• People Skills
• Interpersonal Savvy
• Problem Solving
• Multi-tasking
• Knowledge of MS Outlook
• Knowledge of medical terminology
• Knowledge of workers compensation terminology