Project Officer

Security Bank; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Security Bank in Makati seeks a Project Officer to support planning, coordination, monitoring, and documentation of projects within the Contact Center Channel Division. The role ensures all project activities—from requirements gathering to reporting—are completed accurately and on schedule.

You will track progress, prepare documentation, escalate risks, and assist the Project Manager in executing initiatives aligned with divisional goals.

Qualifications

• Bachelor’s degree in any related field.
• 2–5 years of relevantexperience in project management and customer service.
• Strong understanding of governance and compliance frameworks.
• Asset and inventory management knowledge.
• System access management capability.
• Experience in operational risk and audit processes.
• Strong attention to detail.
• Experience in financial institutions or regulated environments is an advantage.
• Willing to work on-site at the Makati Head Office.

Responsibilities

• Prepare project documents (plans, reports, MoMs, trackers) accurately and on time.
• Monitor project activity progress and escalate delays or issues promptly.
• Identify risks and ensure all issues are escalated and closed within SLA.
• Ensure projects adhere to PMO templates, documentation standards, and closure requirements.
• Assist in monitoring project costs to ensure adherence to approved budgets.

Skills

Project coordination

Documentation

Attention to detail

Stakeholder management

Time management

Education

Bachelor’s degree

Tools

MS Office

Job description

2 - 5 Years

Job Description

About the Role

As the Project Officer , you will support the planning,coordination, monitoring, and documentation of projects within the ContactCenter Channel Division. The role ensures all project activities—fromrequirements gathering to reporting—are completed accurately and on schedule. TheProject Officer plays a key role in tracking progress, preparing documentation,escalating risks, and supporting the Project Manager in executing initiativesaligned with divisional goals.

How you'll contribute

• Prepare project documents (plans,reports, MoMs, trackers) accurately and on time.
• Monitor project activity progress andescalate delays or issues promptly.
• Identify risks and ensure all issuesare escalated and closed within SLA.
• Ensure projects adhere to PMOtemplates, documentation standards, and closure requirements.
• Assist in monitoring project costs toensure adherence to approved budgets.

What we’re looking for

• Bachelor’s degree in any related field
• Minimum of 2 to 5 years of relevantexperience in project management, customer service
• Strong understanding of governance andcompliance frameworks
• Asset and inventory managementknowledge
• System access management capability
• Experience in operational risk andaudit processes
• Strong attention to detail
• Experience in financial institutionsor regulated environments is an advantage
• Willing to work on-site at the MakatiHead Office

About Security Bank

Security Bank is one of thePhilippines’ best capitalized private domestic universal banks. Established in1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995,our major businesses cover retail, corporate, commercial, and business (MSME)banking.

We’re recognized as an Employer ofChoice in Philippine banking by various award-giving bodies for ourvalues-based culture, industry-leading engagement and benefits, and commitmentto work-life balance.

Most recently, we ranked as the #2best employer in the Philippines and #54 globally on the prestigious Forbes’World’s Best Employers 2023 list.

At Security Bank, our approach toHuman Capital Management (HCM) is embodied by our Employee Value Proposition(EVP): “YOU matter.”