Project Manager (Business Planning & Intelligence)

SupportFinity™; Metro Manila; On-site; PHP 669,600 - 892,800; Full time

Job summary

SupportFinity™ is seeking a Project Manager (Automation Success & Impact) to join the Strategy team in Metro Manila. This role involves partnering with business teams to ensure that automation initiatives yield measurable business outcomes.

The ideal candidate should have a Bachelor's Degree in relevant fields and 3-5 years of experience in project management, business analysis, or operational excellence. Strong stakeholder management and communication skills are essential.

Qualifications

• Bachelor’s degree in Management, Industrial Engineering, Business, or related field.
• 3-5 years experience in business analysis, operations improvement, strategy, or project management.
• Excellent stakeholder management and communication skills.

Responsibilities

• Partner with stakeholders to define success metrics and KPIs for automation initiatives.
• Drive adoption of automation solutions and implement corrective actions.
• Provide structured reporting on automation performance and ROI.

Skills

Project Management

Business Analysis

Stakeholder Management

Problem Solving

Education

Bachelor’s Degree in Management or related field

Tools

SQL or data analysis tools

Job description

Shopee | Posted Mar 14 | Full-time | National Capital Region | Negotiable | Advanced (5-10 yrs)

About the Team

As a member of the Strategy team, this role is responsible for ensuring automation initiatives deliver measurable and sustainable business impact. The Project Manager (Automation Success & Impact) works closely with business teams to define clear success criteria before development begins, drives adoption post-launch, monitors realized impact, and evaluates whether solutions are achieving intended outcomes. This role acts as the bridge between business stakeholders and the automation builder, ensuring initiatives are scoped appropriately, implemented effectively, and translated into real operational value.

Job Description

• Partner with business stakeholders to define clear success metrics, KPIs, and acceptance criteria for automation initiatives before build.
• Challenge ambiguous objectives and ensure automation efforts are tied to measurable business outcomes.
• Drive adoption of automation solutions by working closely with end users and operational teams.
• Identify barriers to adoption and implement corrective actions.
• Design simple rollout and communication plans to ensure smooth user transition.
• Track post-launch performance metrics including usage, efficiency gains, error reduction, and behavioral change.
• Audit realized impact versus initial business case.
• Provide structured reporting on automation performance and ROI.
• Evaluate and recommend the most effective interface approach (e.g., embedded workflow, chatbot, dashboard trigger, API backend, etc.) based on business context.
• Ensure solutions are intuitive and aligned with operational realities.
• Act as the bridge between business stakeholders and the automation builder.
• Ensure handovers to engineering (if scaling) are structured and aligned.

Requirements

• Bachelor’s Degree in Management, Industrial Engineering, Business, or related field.
• PMP, Six Sigma, or relevant operational excellence certification.
• 3–5 years experience in business analysis, operations improvement, strategy, transformation, or project management.
• Demonstrated experience defining KPIs and measuring impact of initiatives.
• Experience working cross-functionally and influencing stakeholders across multiple teams.
• Proven ability to independently drive initiatives from scoping to impact validation.
• Strong business acumen with the ability to evaluate feasibility, ROI, and strategic alignment.
• Strong structured thinking and problem-solving capability.
• Experience defining measurable success criteria and tracking post-implementation performance.
• Ability to drive adoption and behavioral change across operational teams.
• Excellent stakeholder management and communication skills.
• Comfortable working alongside technical teams and understanding system/workflow implications (no coding required).
• Strong analytical skills; familiarity with SQL or data analysis tools is a plus.
• Ability to manage multiple initiatives concurrently and prioritize effectively.