Project Coordinator

Asticom Technology Inc; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Asticom Technology Inc in Makati is seeking a Project Switching Coordinator to manage end-to-end switching processes, coordinate with customers, regulators, and utility providers, and ensure timely completion of requests.

The role requires strong organizational and communication skills, experience with contracts and stakeholder management, and proficiency with CRM and document management tools.

Qualifications

• Experience handling contracts, agreements, and customer documentation.
• Experience coordinating with internal and external stakeholders, including customers, government agencies, regulators, or utility companies.
• Background in energy, utilities, power retail, telecommunications, banking, or other regulated industries is preferred.
• Experience with CRM and document management tools is an advantage.

Responsibilities

• Coordinate and monitor end-to-end switching activities to ensure timely completion of customer requests.
• Review, validate, and process customer documents, contracts, agreements, and other switching requirements.
• Coordinate with internal departments, customers, utility companies, regulators, and other external stakeholders to facilitate switching transactions.
• Track status of switching requests and proactively resolve issues to meet service level commitments.
• Maintain accurate records using CRM and document management systems.
• Ensure compliance with company policies and regulatory requirements throughout switching process.
• Prepare reports and dashboards on switching activities and operations.
• Support process improvement initiatives by identifying gaps and recommending workflow changes.
• Provide administrative and operational support for switching projects and related initiatives.
• Perform other duties related to project coordination and switching operations as assigned.

Skills

Organizational skills

Communication

Stakeholder management

Microsoft Excel

Microsoft Word

PowerPoint

Education

Bachelor's Degree in Business Administration or related field

Tools

CRM systems

Document management systems

Process monitoring tools

Job description

Job Description

The Project, Switching personnel is responsible for coordinating and facilitating switching-related processes, ensuring the timely and accurate completion of customer requests, documentation, and regulatory requirements. The role serves as the primary liaison among internal teams, customers, utility providers, and regulatory bodies to support seamless switching transactions while maintaining compliance with company policies and industry regulations.

Key Responsibilities

• Coordinate and monitor end-to-end switching activities, ensuring timely completion of customer requests and project deliverables.

• Review, validate, and process customer documents, contracts, agreements, and other switching-related requirements.

• Coordinate with internal departments, customers, utility companies, government agencies, regulators, and other external stakeholders to facilitate switching transactions.

• Track the status of switching requests and proactively resolve issues or elevate concerns to ensure service level commitments are met.

• Maintain accurate records of switching activities, customer documentation, and project updates using CRM and document management systems.

• Ensure compliance with company policies, regulatory requirements, and industry standards throughout the switching process.

• Prepare reports, dashboards, and status updates on switching activities, project progress, and operational performance.

• Support process improvement initiatives by identifying operational gaps and recommending workflow enhancements.

• Provide administrative and operational support for switching-related projects and other business initiatives.

• Perform other duties related to project coordination and switching operations as assigned.

Qualifications

• Bachelor's Degree in Business Administration or any related field.

• Experience handling contracts, agreements, customer documentation, and stakeholder coordination.

• Experience coordinating with internal and external stakeholders, including customers, government agencies, regulators, or utility companies.

• Background in the energy, utilities, power retail, telecommunications, banking, or other regulated industries is preferred.

• Experience working with CRM systems, document management systems, and process monitoring tools is an advantage.

• Strong organizational, communication, and stakeholder management skills.

• Excellent attention to detail with the ability to manage multiple tasks and meet deadlines.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Strong analytical and problem-solving skills with the ability to work independently and collaboratively.